home general information Claim for a refund for air tickets. Russian Railways claim for a refund Claim for a refund for air tickets

Claim for a refund for air tickets. Russian Railways claim for a refund Claim for a refund for air tickets

Application (for refund of air ticket cost) Attachments:

Help other people find this sample airline ticket refund application.

Claim for refund for air tickets

According to Article 108 of the Air Code Russian Federation, the passenger of the aircraft has the right to cancel the flight by notifying the carrier no later than twenty-four hours before the departure of the aircraft, unless a grace period has been established by the air transportation rules established by the carrier, and to receive back the amount paid for air transportation amount. 1) Refund to me the amount paid for tickets in the amount of __________ rubles; 2) Refund to me the amount paid for insurance in the amount of _______ rubles.

— copies of electronic tickets No.___________, _____________, ____________; — a copy of an extract from the medical history ___________ No. ______. ____________ year _______________ Fill out the feedback form.

Describe your question in as much detail as possible in simple words.

Refund for air ticket

On January 10, 2009, amendments to the order of the Ministry of Transport of the Russian Federation dated June 28, 2007 entered into legal force.

N82 “On approval of Federal Aviation Regulations. General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.” The General Rules for the air transportation of passengers, baggage, cargo and the requirements for servicing passengers, consignors, consignees, approved by the order, determine the conditions for the air transportation of passengers, passenger belongings, including things carried by the passenger, and hand luggage, transported on board an aircraft on the basis of an air transportation agreement for passengers, property accepted for transportation on the basis of a cargo bill of lading, the rights and obligations of the carrier, other persons involved in the organization and provision of air transportation, as well as passengers, shippers and consignees.

Claim (demand) for a refund for a ticket

Return claim Money for a ticket - an official document that establishes the consumer’s demand to the store for a refund and justifies the need to satisfy such a demand. We present our sample claim, which includes requirements for both a refund for a quality ticket and for a defective one. All you have to do is choose and return the money.

Before writing and filing a claim, we recommend that you: Claim for a refund for the ticket "___"_______ _______ (specify date) by me, ___________________________________, in the store "_____________", located at the address: _____________________________________________ a ticket was purchased for _______ rubles.

Additionally, delivery for the ticket was paid in the amount of ______ rubles.

The procedure for drawing up and a sample claim to a tour operator for a refund

Failure of travel companies to comply with the terms of the contract is one of the most common cases of violation of consumer rights. If a citizen has received a low-quality product or service, he has the right to demand monetary compensation. From the article you will learn how to correctly write a claim to a tour operator for a refund.

If tour operator does not comply with the terms of the contract, you have the right to write a claim for a refund. The rights of people buying vacation packages are defended simultaneously by both the consumer protection law and the current federal legislation in the field of tourism.

Citizens often encounter low quality tourism services.

Air ticket refund

The passenger has the right to refuse transportation and return the air ticket in the manner established by the legislation of the Russian Federation.

It should be taken into account that the norms of Russian legislation on refund issues, as a rule, do not apply to air tickets of foreign carriers, as well as to air tickets of some Russian airlines, transportation for which starts from points outside of Russia. the flight is not scheduled; failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket; failure by the carrier to provide connecting flights in the case of a single carriage; failure to provide the passenger with service in the class indicated on the ticket; incorrect issuance of an air ticket by the carrier or authorized agent; illness of a passenger or a member of his family or a close relative traveling with him on the aircraft, which is confirmed medical documents; death of a family member or close relative of the passenger, which is documented.

Samples of claims for refunds

It is considered that a written claim for the return of funds is a notification to the debtor of the need to pay debts to creditors.

The document is drawn up in writing only if verbal requests for a refund do not lead to the desired effect.

This claim form is used not only for business activities, but also in Everyday life people entering into debt relationships.

How to file a claim for a refund When filling out a claim, adhere to the following rules:

Sample request for refund

How to file a claim for a refund?

By following the usual business correspondence templates, you can easily draw up a document such as a claim for a refund in a standard form.

Such a claim can be made simply by following the usual rules of business correspondence. This is a normal document, not much different from other business documents. If you need to make a claim for a refund, then in this article we will look at a sample claim for a refund and tell you how to fill it out.

Such a claim is most often written in cases where you bought a low-quality product in a store and want to return the money you spent.

How to file a claim for a refund of an air ticket

Good afternoon, how to file a claim with the airline for a refund of an unused air ticket.

When purchasing, they did not check that the ticket was issued for a different date. I had to buy another ticket at the airport. question asked 3 years ago By virtue of paragraph 1 of Art. 782 of the Civil Code of the Russian Federation (hereinafter referred to as the Civil Code of the Russian Federation), the customer has the right to refuse to execute a contract for the provision of services for a fee, subject to payment to the contractor for the expenses actually incurred by him. In accordance with clause 227 of the Federal Aviation Rules “General rules for the air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees”, approved.

To whom: 1. Limited liability company

Concert and touring agency "Concert Group"

Address: 630058, Novosibirsk, Russkaya Street, 11/1, 14

2. Charitable Foundation for Environmental Protection

Environment "National Environmental Fund

Address: 196084, St. Petersburg City, Moskovsky

Prospekt, 79, letter A, room 9N

From: Nemova Elena Valerievna

Address: 125565, Moscow, Konakovsky proezd building. 9

Sq. 39

about refund

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CLAIM TEMPLATE

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The document form “Application for refund of money for an air ticket” belongs to the “Application” section. Save the link to the document in in social networks or download it to your computer.

At CJSC Aviation Company "____________"
________________________________

from ________________________
_________________________

STATEMENT

«___»_____________ _________________

Me, _______________________, born ________ purchased an air ticket on the route ___________-__________ for flight No. _________ of airline “__________” departing from _________-“___” _________. Copy attached.
Payment for the air ticket was made to “___” of the __________ year in the amount of ___________ rubles (a copy of the receipt is attached).
Later I learned that the aviation company “__________” declared itself bankrupt.
According to clause 1 of Article 103 of the Air Code of the Russian Federation, under the contract for the air carriage of passengers, the carrier undertakes to transport the passenger of the aircraft to the destination, providing him with a seat on the aircraft making the flight specified in the ticket, and in the case of air carriage of passengers, also deliver this baggage to the destination and issued to the passenger or person authorized to receive the baggage.
The delivery time for passengers and baggage is determined by the air transportation rules established by the carrier.
The passenger of the aircraft undertakes to pay for air transportation, and if he has baggage in excess of the norm established by the carrier free transportation luggage - and transportation of this luggage.
By virtue of clause 1.Article 105 of the Air Code of the Russian Federation, it follows that by purchasing an airline ticket, I entered into an agreement for the carriage of a passenger with this airline.
Moreover, in accordance with Article 779 of the Civil Code of the Russian Federation, a transportation contract is one of the types of service contracts.
It should be noted that since the contract for the carriage of passengers was concluded by me exclusively for personal needs not related to business activities, in this regard and on the basis of the preamble of the Law of the Russian Federation “On the Protection of Consumer Rights” I believe that the relationship that arose between me and airline, the norms of the Russian Federation Law “On Protection of Consumer Rights” apply.
According to Article 108 of the Air Code of the Russian Federation, a passenger of an aircraft has the right to refuse a flight by notifying the carrier no later than twenty-four hours before the departure of the aircraft, if the air transportation rules established by the carrier do not specify a grace period, and to receive back the payment for air transportation amount.
If an aircraft passenger refuses to fly within the established period, the passenger has the right to receive back the amount paid for air transportation with the withholding of a fee, the amount of which cannot exceed 25% of the amount paid for air transportation.
Based on this article of the Air Code of the Russian Federation, since I refused the flight and the aviation company Continent declared itself bankrupt, I had the right to demand a refund of the cost of the tickets.

Based on the above and in accordance with Articles 103, 105, 108 of the RF CC, 779 of the RF Civil Code

1. Refund the cost of the air ticket in the amount of _________ rubles.
2. Compensate me for moral damages in the amount of _______ rubles
3. Reimburse me for legal expenses in the amount of _______ rubles, according to Art. 15 Civil Code of the Russian Federation.

In case of failure to transfer funds within 7 days from the date of receipt of this application to Continent Airlines, complaints will be sent to the prosecutor's office of ___________, Rospotrebnadzor of ____________, and statement of claim on the collection of funds., interest for the use of other people's funds, moral damages, payment for the representative's services will be sent to the court.

Application:
1.Copy of ticket
2.Copy of receipt No. ____________ dated __________
3.Copy of passport

«___»________________ ____________________

It is no secret that office work negatively affects both the physical and mental state of the employee. There are quite a lot of facts confirming both.
Every person spends a significant part of his life at work, so it is very important not only what he does, but also with whom he has to communicate.
Gossip in the workplace is quite commonplace, and not only among women, as is commonly believed.

Millions of people use air transport around the world every day, flying to the farthest corners of the planet. Boarding passenger airliner is possible only after purchasing a ticket and registering for a flight of a particular airline. However, passengers' plans may change, and the air carrier may fail by postponing or canceling the flight. In this case, airline customers claim a refund of previously purchased tickets, if the tariff allows this. As a rule, the carrier always meets the client halfway and returns the money for the ticket, but there are situations when the passenger has to write a claim for a refund of the money spent on the ticket.

Possibility and grounds for a refund for an air ticket

In accordance with the law on air travel in force in our country, each passenger has the right to receive back the money previously paid for a ticket if he complies with the following mandatory conditions:

Claim for refund for air tickets - sample guarantees a 100% refund to all passengers on domestic flights if this is announced to an airline representative no later than 24 hours before the start of the flight.
If notification of a refund was made less than 24 hours before departure, the company has the right to impose penalties on the return of the air ticket in accordance with the carrier’s internal policy, but not more than 25% of the previously paid amount.
If the flight was canceled due to the fault of the airline, it is obliged to fully compensate the cost of the flight, including all service fees, regardless of the time of refusal to provide the transport service.
In the event that a passenger purchased a ticket at a special, non-refundable fare, which was notified in advance, a refund for the ticket is possible only if the flight did not take place due to the fault of the carrier.

Important! All actions to return money are possible only on the initiative of the passenger himself - after writing a corresponding statement to the carrier, and following the refusal - a claim to the airline for the return of funds, which, if the conflict escalates, can be presented in court.

Air transportation

Actions of the passenger when the flight was successful, but the client was not on board

If an airline client, having a travel document in hand, was unable to use the flight due to force majeure circumstances, and his seat on the plane was empty, in accordance with Article 108 of the Air Code of our country, he must prove the following circumstances, for example, in order for a claim to appear " Ural Airlines»:

If a passenger can confirm in writing that he has received treatment in a hospital or on an outpatient basis, associated with temporary loss of ability to work in the form of sick leave, the airline is obliged to compensate him for the cost of the ticket.

Flights

The same thing happens when the carrier’s client was involved in the funeral of his deceased relative or loved one, and also cared for him due to illness.
If the flight was delayed for a long time through no fault of the passenger, and this flight has lost its relevance for him.
In the case when the connection was too short or the delay of the previous flight did not allow him to physically catch the next flight.
When a citizen was detained for a long time due to a long period of inspection.

Important! All such justifications, delays or no-shows for the flight must be indicated in the text of the claim as a basis for compensation for the cost of the ticket.

Passenger actions if the flight was canceled or rescheduled

If, due to the fault of airport services, the airline, a breakdown or other malfunction on the aircraft, the flight is canceled or rescheduled for another time, as a rule, a self-respecting carrier offers compensation for the ticket or additional bonuses for affected customers. However, if this does not happen, and the passenger wishes to refuse the company’s services today, its representatives are obliged to compensate 100% of the cost of even a non-refundable fare upon the first application

Flight cancellations

When such steps do not occur, the passenger has the right to write a claim and even go to court after filing a claim against the airline for canceling the flight.

Important! If the flight delay occurs due to circumstances beyond the control of the airline or airport, for example, due to weather conditions or a natural disaster, the return of funds, as a rule, becomes the subject of legal disputes, since conditions called “force majeure” are stipulated in any contract with the carrier, when the flight would be an extremely dangerous event for the lives of passengers and crew

Missing your flight

Instructions for writing a claim for a refund due to the fault of the airline

Many passengers often ask, how much money is there for air tickets? If a dispute with airline representatives regarding the return of funds for air tickets takes on a conflicting tone, a claim to the airline is written as a last attempt at a peaceful resolution of the dispute. Thus, the text of the document must comply with the requirements Air Code, as well as for flight delays, available on almost every information portal, for example, here https://dogovor-blank.ru/template/Application/Application_for_refund_of_money_for_airline ticket. The paper itself must contain the information listed in the list:

The name of the airline to which the corresponding claim is written indicating its head office, for example, the claim “Ural Airlines”, sample.
Information about the applicant, namely his passport data (if the airline is international, information must be provided from abroad).
Description of the fact of purchasing an air ticket for this particular airline, namely the document number, points of departure and destination, date and time of the planned departure in this direction.
Providing justifications according to which the flight was impossible, namely a description of one of the circumstances given in the list above.
Reference to Article 108 of the Air Code of the Russian Federation as the basis for the possibility of demanding funds, as well as to Article 32 of the PZPP.
Formation of a request for the return of funds paid for an air ticket.
Calculation of the amount to be refunded in accordance with the ticket price and the cost of other previously paid air carrier services, for example, additional payment for excess baggage or cellular communication services in flight.
A description of the accompanying documents attached to this complaint, in particular, copies of air tickets or a previously written complaint.
Indication of the details for which the return must be made.
Date of preparation of the paper, personal signature of the applicant.

In conclusion, it must be said that the return of money paid for the services of an air carrier after writing a claim cannot be instantaneous, since representatives of the customer service department must carefully study the paper itself and the accompanying documentation, and also, if in doubt, check the facts. Only after this, based on the letter, the financial department will generate a payment in accordance with which the transfer will take place. So, from the moment the claim is written until the date of actual return, 15...30 days may pass. However, most often the air carrier does not want to spoil its reputation and will prefer to return the money rather than incur losses in the form of popularity among passengers.