Is it possible to change or reissue a plane ticket for Aeroflot and others: for another date or for another person? How to exchange non-refundable or electronic air tickets? If the ticket is non-refundable, is it possible to change the departure date? What does it mean to exchange a ticket for .

Sometimes the date of your planned trip may change. In this case, you can use the “Air Ticket Exchange” service. If you do everything correctly, you won't have to pay twice.

Types of Changes

1. Change the date of your plane ticket.
2. Replace route plan.
3. Replace a passenger (a relatively rare service).

In 95% of cases, the air carrier does not allow you to change the route. This happens only in exceptional cases.

Websites for exchanging tickets: Ozon Travel, Tutu (exchange only train tickets).

When it's done

Air tickets can be exchanged for another date before the plane departs. Some fares allow you to do this even when the airliner is already in the air. In this case, the fine will be greater: the amount spent on purchasing the travel card will definitely be lost.

How it's done

All changes made to the ticket must only be made through the agent from whom it was purchased. If a person purchased a ticket directly from an air carrier, then he needs to contact its representatives by phone or e-mail.

According to the terms of the exchange, the passenger must inform the specialist of all necessary changes regarding dates, passport details and names of passengers.

After this, the specialist will inform you about the possibility of performing this operation. It will also answer the question of how much the exchange costs.

The fine is paid not for the fact of the exchange itself, but for the fact that airline employees need to make changes to the ticket.

Some carriers allow changes to personal account client. That is, a person can do it on his own.

If you purchased your ticket at the airport, but your plans changed before leaving, you can replace your travel document without leaving the ticket office. It is recommended that you return to the place where you purchased your ticket and indicate that you would like to make changes. The procedure will not take much time.

If the purchase was made at the airline office, then the air ticket can be exchanged for another date if you have the following documents:

What is needed to exchange a ticket

• internal passport;
• ticket that needs to be changed.

All details can be clarified during a visit to the company’s office or by phone.

Ticket exchange

To exchange an air ticket (set a different date), you must adhere to the following rules:

1. The exchange/return procedure should not be delayed. Some air carriers make a fee when exchanging an air ticket at the time of travel. When registration is completed, all passes become irreversible and expire.
2. Decide on the return type. It can be forced when the trip is postponed due to extenuating circumstances (serious illness of the client, death of a loved one, etc.), or voluntary.
3. Clarify the rules. This will help you find out whether it is profitable or not to change your ticket.

If the return was not voluntary, the air carrier undertakes to refund the amount. This even applies non-refundable tickets. With a voluntary return, the passenger can only rely on fees and taxes.

How to act

To change your travel document, you must fill out the appropriate application form on the website of the carrier or its intermediary. You can also submit an application for exchange by e-mail. It must indicate:

Items that must be indicated in the application

1. FULL NAME.
2. Passport details.
3. Card details.
4. Flight no.
5. Reservation no.
6. Departure number.
7. Ticket no.

You can also contact support. If the return is forced, it will be necessary to explain to the employees why the flight on the paid flight is not possible.

Be sure to attach scans of your passport and any documents confirming force majeure (certificate from the hospital, death certificate of a relative, etc.).

Instructions for exchanging an electronic ticket

Selling via the Internet is carried out not only by air carriers, but also by various intermediaries. There are many services that help you find a cheaper travel pass. No documents are prepared in this case.

Intermediaries redirect the client to the seller. The website on which the passenger found a suitable ticket and the page where the purchase was made may not be the same.

In order to make an exchange, you need to go to the site where the payment was made. This information is contained in the route list.

You can change your electronic plane ticket under the same conditions as a regular travel pass. Such an air ticket is not issued to the passenger, but is stored in the air carrier’s database.

Exchange of electronic tickets is carried out as follows:

1. Go to the airline's website.
2. Log in to your personal account.
3. Click on the “Check order” or “Find order” button.
4. Find the reservation of the required air ticket.
5. Click on the “Return” button.
6. Select the passenger whose ticket needs to be returned.
7. Check all data. Particular attention is paid to the amount of the refund.
8. Click "Yes".

After this, the refund will occur automatically.

According to the rules of some companies, money for the service is not withdrawn if the procedure is completely completed by the passenger.

If the client has already made changes to his travel card, then he will not be able to return it in his personal account. In this case, there is only one way out - contact the support staff.

Procedure for changing ticket data

• The passenger's first and last name can be changed 160 minutes before departure. You can do this yourself, in your personal account.
• The date can be changed two days before departure.

You can make changes by contacting the company’s call center or the airport ticket office. This should be done 40 minutes before departure.

Traveling is an event that it is advisable to plan in advance. If you buy a ticket two months before the departure date, book hotel rooms in a timely manner, you can save a lot, and spend this money on souvenirs or entertainment. You will also be more relaxed and will be able to calmly prepare for your flight. However, at the same time, life is unpredictable, and there are different situations, including those when you have to reschedule your vacation. Family troubles, a cold, preparing a report at work - the reasons are not so important here. As you know, a flight costs a lot of money and simply losing it by refusing a ticket is an expensive pleasure. The question arises: “Is it possible to change a plane ticket to another date?” Moreover, some people are simply unaware of their rights. But with the right approach, you can change the date without spending too much.

Most often, in order to cope with a problem that has arisen, you need to act quickly and without panic. You will need:

1. Passport.
2. Purchased ticket.
3. The Internet and computer are at hand if we are talking about an electronic ticket.
4. Phone if you don't have time to come to the airport.

As you can see, the list is not too long. It is worth understanding that all airlines have a date change service. But in the vast majority of cases you will have to pay extra. How many? This depends on the company’s policy and the established tariff, which can be different amounts in different organizations. Typically, such information is provided on the official website or in the call center, as well as upon request to the manager. However, the amounts cannot be compared with buying another ticket for another date.

There is no need to buy a new ticket, you can simply change the one you purchased.

What to do at the airport?

If you are wondering how to change a plane ticket to another date and are still at the airport, this is the most uncritical situation. Just contact managers or the airline office. Employees will replace the ticket immediately, the whole procedure takes a little time. This method is convenient if very little time has passed since the purchase, you are standing with a ticket in your hands, and you need to fly out urgently.

Online shopping

In the digital age, buying tickets online can be more profitable than at airline ticket offices. Many sites offer discounts and prices lower than at the box office. But here you need to be careful. If you do not purchase a ticket through the official website of the airline, then immediately check whether the resource provides such a service and whether it will cost too much. In most cases, problems can be avoided, but it is better to know in advance. Look for the site where you bought the ticket. Consider the following tips:

• The name of the seller’s website can be found on the itinerary receipt;
• if the resource does not have a replacement form, look for the support phone number;
• take your passport so that you can rewrite the series and number.

At the bottom of the form you need to indicate all your contact information. However, you should understand that if there are several hours left before departure, and it is evening or night, you will still have to go to the airport, because resource support is not always available around the clock.

Important nuances

What will be the amount of penalties? Everything here depends on time. The closer the departure date, the higher the penalty amount will be. However, in some cases, they will change your ticket without any expenses, because in life there are situations that do not depend on a person. These include:

• death of a close relative;
• serious illness due to which you will not be able to fly;
• cancellation of landing due to the fault of the airline;
• changing the class of service from that indicated on the ticket;
• flight cancellation due to the fault of the company or weather conditions.

In the first two cases, of course, you will need to provide a supporting document. For example, a certificate of health or death of a relative.

Is it possible to change not only the date, but also the face?

There are also situations when you not only need to fly out at a different time, but also transfer your ticket, for example, to a relative or friend. What do you do in this case? After all, if you are not flying, it is stupid to simply refuse a ticket. Unfortunately, airlines rarely make such concessions, because a ticket is essentially an official document that evidences a transaction individual and companies. It is unlikely that you will be able to save money here. Only a few organizations today practice such a service, but their number is very small. Even if the company agrees to such conditions, you will still have to pay a fine.

Please also note that the cheaper the fare, the more difficult it is to change the ticket basically. If you are flying economy class with a minimum of amenities, then the company does not need the extra headache of finding people for such cheap flight. In addition, sometimes the fine in this case is most flight cost. But when changing the date on your ticket, please note that the fare remains the same. That is, if you purchased business class services, then on another day you must fly in exactly the same conditions.

If you need to replace your purchased train tickets for a more suitable date or for another train heading in the same direction, you can easily do this at the ticket office railway station. However, to avoid unnecessary hassle, you should familiarize yourself with the existing rules.

Remember that the ticket cannot be reissued for another passenger, but children can be replaced with adults - with an appropriate surcharge for the full price. Can be exchanged paper tickets on an earlier train if there is less than a day left before departure. This rule applies exclusively to ambulances and passenger trains. It is important that the carriage belongs to the same carrier, but you can re-issue a document for travel in a carriage of a lower or higher class.

You can also change seats within one carriage or arrange new seats in the same composition, but in a higher class carriage - this rule is also relevant for children seats. Remember that tickets can only be exchanged if the cities of departure and arrival remain the same.

Exchange of electronic tickets

If you purchased tickets in electronic format, you can exchange them only at the railway ticket office. However, if time and opportunities do not allow you to get to the station, you can issue a return of your travel document online and buy tickets for the train that suits you and the desired seats, subject to their availability for registration.

There are a number of restrictions when exchanging electronic travel passes. So, the following cannot be replaced:

• Travel cards without a seat;
• Tickets for international trains;
• Documents purchased outside Russian Federation and paid by non-cash method;
• Adult tickets that the passenger wishes to exchange for children's tickets, and vice versa.

When making an exchange at the box office, you will have to pay a special fee for the exchange of each ticket. Commissions of payment systems and other intermediaries that you may have paid during the purchase of an electronic travel pass are not refunded.

It is worth remembering that if you paid for your travel document using bank card, the money will be returned to the account after some time, which means that when re-issuing, a new ticket will have to be paid separately. If you have already passed electronic registration, and the train will leave the starting station in less than an hour, it is possible to issue a refund through a claim: for this, at the ticket office you will be asked to fill out a specialized form, and the money will be returned after reviewing the application.

How to return train tickets?

If for some reason you cannot exchange your travel document, do not despair. You can return your old ticket and buy a new one for a more suitable time or date. You can do this online on the e-ticket sales website or directly at the ticket office.

At the same time, we recommend that you remember that commissions and fees paid upon purchase are not refundable - in any case, you will lose part of the costs. If you purchased a travel pass for cash and return it at the station, the money will be returned immediately. In other cases, the refund may take up to 30 banking days.

The returned document will return to the sales system after a few hours, and if you want to buy it again, but for another passenger, the only in an accessible way There will be a wait for the ticket to appear on the website. At the same time, “your” place can be bought by another user at any time.

How to return tickets without problems?

To avoid any difficulties when returning your electronic travel document, we recommend opening the confirmation letter that was sent to your e-mail upon purchase. There you will find a link to the refund page and can return your ticket. When returning tickets at the box office, pay attention to the format of its operation - return or sale. In most cases, you will be able to return and buy a ticket in one window.

Bon Voyage!

Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier of his refusal to air transportation after the end of the passenger check-in time for the flight indicated on the ticket.

We inform you that from June 21, 2014. The Federal Law of April 20, 2014 came into force. No. 79-FZ “On amendments to Air Code Russian Federation", regarding the conditions for the return/non-refund of carriage charges upon termination of the passenger air carriage agreement.

Voluntary refund of air ticket

1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:

1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).

When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.

Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.

1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and filling out Money.

The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.

2. Apply for a refund of an air ticket paid at the airline ticket office

Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.

2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.

When visiting the cashier you must have with you:

The receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.

The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.

1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);

2. Contact the agent who issued the ticket at the place of purchase.

Forced refund of air ticket

The carriage charge paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.

Procedure for issuing a refund of an air ticket in case of flight cancellation

1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:

1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.

To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

1. Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
2. Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
3. Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved in in electronic format, and the passenger receives an itinerary receipt for printing via email.

There are several ways to exchange electronic tickets:

• resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
• independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
• If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

• death of a loved one;
• serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

• plane delay for long hours;
• the carrier puts another airliner on the route, less comfortable;
• changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

Other useful articles on the topic:

How to change departure times for individual airlines

Exchange of tickets with a change in departure date occurs under certain conditions in accordance with current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

• exchange of expensive and electronic tickets will be free;
• if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
• You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

• a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
• a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
• If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date in this company largely depend on the tariff plan:

1. “Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
2. "Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
3. The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
4. Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from the airline " Ural Airlines» are subject to exchange with a change in departure date under the following conditions:

1. If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
2. Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
3. You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
4. Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes valid only for expensive ones.

E-tickets: You can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.