How to exchange S7 award miles for an air ticket. Booking tickets with S7 Airlines Main options of the Economy Basic tariff S7 Airlines

Good afternoon, boys and girls!

This is my first time writing a review, so don’t judge too harshly. I specially registered on the site to protect many people from mistakes.

To try to change my anger to mercy, I try to soften my ardor, but there is no limit to my indignation.

Let's start the story in order.

It so happened that I needed to use the services of an airline. Because they were practically the only company that flies to Domodedovo airport, reviewed the flights and made a ticket reservation. When booking, there was a very good inscription that the ticket can be paid within 24 hours, payment by any method and blah blah blah. For me this was a salvation, because... I made the order late at night, and during the day, with a fresh mind, I decided to think about whether this particular flight was right for me.

So I go into my personal account late in the evening the next day, frantically trying to find my reservation, after a long dance with tambourines and using the right buttons (and you won’t find your reservation directly, you still have to crawl through the bins of the Motherland of the s7 company), that’s all By some miracle I found him. Valiantly I was thrown onto the page:

Beautiful, accessible, but what didn’t I find? But I didn’t find payment for the reservation by bank card . And this horrified me. No, I have almost all of these payment systems, but as far as I know, they all charge a commission and payment takes 10-15 minutes , or even more, payment is made through a third party , And if you decide to refuse the ticket, you will be in trouble !

I still, naively, hoped to somehow pay by card and wandered around the page, which had no explanations, links or generally intuitive assistance to the client. Not finding this opportunity, I decided to create a new order for this flight and overpay the ill-fated 600 rubles (and the ticket had become more expensive within a day), but to protect myself from possible ridiculous consequences. Thanks, of course, to the rebooking autoblocker, it threw me back to my page with the words, this passenger already has such a reservation!

Completely upset, because... There was already less than an hour left before the end of the reservation, there wasn’t much to choose from, I had to pay with Yandex money. And what do you think? For the payment, of course, I was charged a commission of about 350 rubles! Nowadays, this is not a lot of money, taking into account the fact that the ticket has risen in price by more than 600 rubles per day, what is outrageous is that in this way, roughly speaking, customers are deceived and However, the booked ticket was more expensive than the cost when booking!

As I thought, after payment, another 20 minutes passed. My reservation remains unpaid, the money has been written off. I called the operator, what happened to my reservation? Well, I came across a good girl, she told me everything, they received the money, the ticket will be sent a little later. In general, while I was writing this review, the ticket still arrived in the mail. In total, at least 40 minutes have passed since payment. And these 40 minutes you sit in the dark about what happened to your money and where it went.

Before this I flew with this company, because... I’m not picky when it comes to flights and the flights are short in duration; I’ve never had any complaints about the food or staff. On the plus side, I can note that the last time the plane was quiet, sometimes you sit and the caustic hum on board doesn’t understand why the entire flight traumatizes your brain. In my memory, flights have never been delayed.

CONCLUSION: Don't be fooled by flattering promises about bookings. In fact, it exists, but is practically useless. Unpleasant surprises awaited me out of ignorance; perhaps other airlines have the same conditions, but so far I have not encountered this. I hope my review will save someone. I give 3 stars because... they still deceive passengers. Perhaps they provide some information somewhere in the back of customer support, but we read it so rarely, and nothing is said about it when registering!

By weight, dimensions and number of things. They are introduced for a comfortable and safe flight for cabin passengers. Each company has its own requirements.

When transporting cargo in the cabin or in the luggage compartment three parameters are taken into account:

• quantity: one piece corresponds to one bag or box;
• size: for luggage compartment - 203 cm (sum of length, width, height, norm), for hand luggage- 55 x 40 x 20 cm.

Usually there are special stands at the check-in counters, on which the dimensions are checked.

Cost and different tariffs

Payments for transporting items are charged differently, and depends on the fare plan on flights.

What does paid cargo mean? Starting from December 1, 2015, the airline introduced a fee for weight up to 23 kg per segment in the amount of 2000 rubles. according to the Economy Basic tariff plan.

Other passengers are allowed to carry it free of charge if it meets the following requirements:

Free carry-on luggage is accepted into the cabin, based on the following restrictions:

How much does it cost to carry cargo on an airplane? The air carrier offers free transportation baby strollers, bassinets, car seats of all sizes, regardless of whether they will be in hand luggage (the cradle of a collapsible stroller) or in checked luggage.

But the offer is valid only if a child under two years of age is transported at the same time.

In the absence of a child (for example, if a stroller is being brought as a gift), children's vehicles transported as normal cargo.

How much should I pay above the norm?

The surcharge is indicated in the table:

*Depends on direction.

** Except for flights from the capital of China, Beijing, to Khabarovsk and Vladivostok.

Passengers ask about baggage check-in online. The company warns that this is done only at the airport, at counters - regular or for receiving cargo.

You should also pay attention to Additional information about payment:

How is “non-standard” transported?

There is a concept of oversized and heavy luggage. Then the dimensions exceed a total of 203 cm, and the weight is over 32 kilograms. In such cases, an individual company decision is necessary.

Refusal may follow if there is not enough space in the cargo compartment or the type of aircraft does not allow the carriage of such cargo.

If you have to take such luggage or need to reserve three standard seats, before the flight, send a corresponding request to the company through its website or call help desk to ensure availability.

"Additional norm"

Additional payment for the cost of baggage s7 is carried out when purchasing an air ticket through the website, at the airport, the C7 Airlines Contact Center, and after purchasing a travel document - at the company's ticket offices or at the Contact Center.

As part of the “Additional baggage allowance” service, you are allowed to carry 5–15 kilograms in excess of the baggage allowance. The company allows you to use this service once.

The service is not available on flights:

• from Moscow to Irkutsk, Chita, Ulan-ude, Yakutsk (and from Yakutsk);
• from Beijing to Yekaterinburg, Omsk, Yakutsk;
• from Novosibirsk to Vladivostok and back, from Urumqi to Novosibirsk.

If the weight of the additional cargo is less than the paid one, money is not returned to the passenger.

How much does luggage cost in s7? If there were more things, then at the airport you can pay the difference or get a full refund, minus a return fee (in accordance with the airline’s tariffs).

In some cases, the passenger may be refunded for baggage. s7 if he refused the flight or the flight was cancelled.

Transportation of animals

Often you need to take animals in containers on the road. Offers of free transportation do not apply to them.

Containers with pets are paid for as excess baggage, no matter how much luggage the passenger has.

Typically, containers with animals are placed in the luggage compartment if total weight exceeds 8 kg, and the total dimensions are no more than 115 cm.

All registration procedures take place at the airport, It's impossible to do this online.

What else is taken into account?

To avoid any misunderstandings, you should pay attention to points that may affect the cost of baggage transportation.

The rules apply along the entire route if the flight is carried out on S7 Airlines flights.

How to pay for luggage in s7? Airplane baggage fees are valid one way, unless other conditions are provided for in the contract.

If a passenger has used a code-share service or a transfer that also involves partner companies, then free baggage transportation is carried out at the International Association air transport IATA.

Then the single “dominant” carrier rule applies. Information is clarified at the S7 Airlines contact center.

Last night I had a thoughtful conversation with the online ticket sales service on the S7 website. Impressions are below par.

It was necessary to buy five round-trip tickets for connecting flights, while we all fly there together, and one flies back on another day. Accordingly, it was very advisable to first book all the tickets so that everyone could get on one flight there, and then pay for both reservations.

There is still no option to simply register on the website to purchase tickets. You can only register in the “S7 priority” program in order to receive a card and accumulate miles on it; there is a “personal account” where you can see confirmed reservations. Okay, I registered - the site shows that it recognizes me.

Alyechka and I sat down to issue tickets for four, chose flights, I filled out passport information, marked “remember data for future flights” for each passenger, and was also pleased with such a convenient option. I got to the transfer for booking, opened the site on a parallel page, started making a second reservation, entered my passport details, returned to the first page, updated - everything was lost there, the details of the second reservation came out. It’s clear - the code is primitive, it binds the operation to the user session, and does not create a unique subsession for it, as is customary on civilized sites.

We got tired of it and started all over again. Along the way, we looked at the FAQ - it mentions the possibility of booking tickets with deferred payment. Yep, exactly what you need. We got to the point of filling out the passport data, I press “substitute passenger data” - and what the hell, the list offers only me, as registered on the site. It turns out that the “remember passenger details” option either does not work at all, or only works at the time of the actual booking - both are equally crooked. By the way, when filling out all subsequent order options, I no longer saw these “remember” checkboxes.

Okay, I filled out all the data again, reached the payment page - the “pay later” option is not offered. I called the help desk and they answered that we needed to remove insurance from the order, then it would appear. There is no option to remove insurance from an already completed order. We swore again and returned to the search page.

I indicated the flights again, skipped the insurance, filled out all the passport details (and this site is damn slow). While filling out, there was a strong feeling that the order pages with and without insurance were served by different scripts, although they looked the same (in one case, spaces were inserted in the passport numbers, in the other - not). I reached the payment page, saw the “pay later” option, and chose it. The reservation confirmation has appeared, you can rejoice. And purely out of curiosity, I decided to see what the subsequent payment mechanism was. I'm looking for where to indicate Visa/MasterCard - but they don't exist. There is QIWI, Svyaznoy, EuroSet, WebMoney and other semi-legal crap, but there are no cards or bank transfers. At this point we really went crazy, I called the help desk again - they explained “there is no technical possibility,” but they couldn’t say anything more precise. They offered to register through an operator over the phone - imagining what it would be like to spell out the passport details of five passengers, I was horrified and refused.

How it is possible to implement a system so as not to have a “technical possibility” is absolutely incomprehensible to me, as a person slightly familiar with programming. This seems to smack of deliberate mockery. Or incredible crookedness.

Then this limitation was found in the FAQ, but who in their right mind would think to be interested in this? This is about the same as prohibiting payment by card if the sum of the digits of the passport number is not divisible by three.

After swearing loudly, I started looking for how to delete the reservation. On the booking page that was prudently left open, there was a “cancel” option, but for some reason it was not available. I went into my personal account, there in the “booking history” section I saw a reservation, and on the right - “delete reservation”. I happily clicked and the reservation disappeared from the list. I returned to the formation page, updated it - it didn’t go anywhere, it hangs, the “cancel” option is still unavailable. I called the help desk again and received an absolutely touching answer - “it’s impossible to cancel a reservation with deferred payment, you have to wait until it expires.” And it will expire, for a minute, for a day. What if, because of this unnecessary frozen reservation, there is not enough space for the current reservation, and after a day there is not enough space for the second reservation? What lovely, spontaneous people did this. :)

At this point we already realized that the idea of ​​getting confirmation for both reservations before payment was covered with a big copper basin, and we would have to do everything sequentially, risking not getting on the same flight all together. Cursing almost continuously, we fill out everything all over again (I again type all the passport data manually). I pay, expecting some kind of scam - to my surprise, the payment goes through the first time.

We made and paid for the second reservation in the same manner - thank God, there were enough seats on the required flights. We breathed a sigh of relief.

Even during the registration process, I had to log in to the site four times - the session kept crashing. It seems that I just saw my name in the title, and after the next redraw of the page - “login/registration”.

This morning they called from S7, reminding me with a sort of dissatisfaction in their voice that I have two reservations for the same flights, one of which has not been paid for. Trying his best not to swear again, he explained that the reservation was hanging solely because of their stupid restrictions. They asked if it was possible to cancel the first reservation right now (yup, that means there is still a technical possibility of canceling, it just requires a reason and more special people). He replied, let them cancel the unpaid reservation.

After about five minutes I became worried that with such an organization, they could easily set foot there and mistakenly cancel what they had paid, and that would be their fate. I went to the website, entered my last name and reservation number - “the service is temporarily unavailable.” In "booking history" personal account even better - “no reservations were found.” And why it was not found - guess for yourself. Great, I'm shielding.

UPD: I just received a message: “Less than 3 hours left before the end of the waiting time for payment for booking air tickets...”. That is, yesterday’s reservation is still hanging, the morning lady, who was annoyedly figuring out which of the reservations to cancel, didn’t do a damn thing, and some people who wanted to buy tickets for these flights may have had to be severely screwed over. Well done guys, really? :)

S7 introduced new service– payment for air tickets through Euroset stores.

Now tickets for all S7 flights booked on the website www.s7.ru, on the mobile website s7.ru or in the airline's Contact Center can be paid in cash at the Euroset retail network.

It’s already been mentioned here, but now specifically about the Euroset.

After booking a flight, the passenger receives an alphanumeric code (reservation number), which must be presented at the Euroset salon when making payment. After payment, an itinerary receipt is sent to the passenger's email address. electronic ticket, confirming payment and right to fly. IN itinerary receipt It also contains all the flight information. At the start of the project, no commission is charged for paying for tickets at Euroset.

“Cooperation with Euroset has become the next stage in the implementation of the S7 electronic services development program. We strive to make purchasing and paying for air tickets as convenient and accessible as possible for passengers. According to our forecasts, 30% of cash payments for S7 air tickets will be accepted at Euroset,” noted S7 e-commerce director Dmitry Chuiko.

“We already have successful experience of cooperation with airlines, for example, in the volume of all payments for tickets of some of them, Euroset took up to 70%. Euroset today is no longer just a network of communication stores. Euroset today is the second most important cash register in Russia. The company's stores are visited by more than 40 million people a month, and at least 10% of them fly on S7 flights. Expanding the number of air carriers with which we work will make the lives of our customers more convenient and simpler,” says Alexander Malis, President of Euroset.

Currently, S7 tickets can also be paid in cash through QIWI (QIWI) instant payment terminals*, through the Yandex.Money payment system** or using a bank card***.

* QIWI (QIWI) is a retail brand of the United Instant Payment System (USMP) company.

** Yandex.Money is a payment system that allows you to make payments on the Internet and store information about deposits and payments.

*** Payments are accepted on the S7 website bank cards VISA, Master Card, American Express, Dinners Club and JCB (Japan Credit Bureau).
________________________________________ ___

Euroset (www.euroset.ru) - largest company, operating in the cellular retail market and a leading dealer largest operators communications. The main activities of the company are retail trade in cell phones, digital cameras, DECT phones, personal audio, accessories, connection to telecom operators and provision of information services to customers.

Currently, the company's network includes more than 4.3 thousand stores located in 1,385 cities in Russia, Ukraine, Kazakhstan, and Belarus.

According to a Deloitte report (January 2009), in the period 2002-2007. Euroset has become the most dynamically developing retailer in the world. Based on the results of work in 2008, Euroset entered the Forbes rating 200 non-public Russian companies(21st place).

On December 1, 2015, S7 Airlines (the legal name of the company is S7 Siberia Airlines) launched a new fare system.

As a result, the passenger can choose the required tariff, guided by the presence or absence of available (necessary) options. In total, the following tariffs have been introduced:

• ECONOMY BASIC;
• ECONOMY FLEX;
• BUSINESS BASIC;
• BUSINESS FLEX.

Important! Not only tariff changes have occurred. Now the company provides the opportunity to carry hand luggage up to 10 kg (the weight of hand luggage on an airplane was previously 7 kg), and to receive 25% more miles for members of the S7 Priority program (the number of miles has been increased by S7 Airlines from 25% to 50% at the minimum fare) , purchase any fare until the flight is fully loaded.

In the Economy Basic tariff plan, the airline included a flight (1 seat) + 1 piece of hand luggage, the weight of which is 10 kg, and the dimensions must correspond to the parameters 55-40-20 cm.

Baggage transportation under this tariff is paid and is calculated at a cost of 2,500 rubles per segment: 1 luggage space for 23 kg of luggage (the norm for the luggage compartment is 203 cm). For international flights - payment and payment in euros, for flights with transfers (domestic / international) - payment also in euros. When purchasing an air ticket and paying for luggage online, the passenger receives a discount (according to the payment rules), and the cost of 1 piece of luggage will be equal to 1,800 rubles. It is worth paying attention to the fact that according to the company’s rules, the price of baggage transportation in case of a transfer (on domestic flights of the company) doubles.

If the norm is exceeded, the additional payment for baggage is calculated based on the following parameters.

Calculation of surcharge for excess baggage

Important! If a passenger has to wait more than 24 hours between connecting flights, then the transportation conditions are as follows: baggage is checked in to the first connecting point.

For free (that is, if you already have a paid seat, in addition) you can carry baby strollers, bassinets, car seats for children (as carry-on luggage or baggage), but only if a child is also registered for the flight. If there is no child, and the stroller is intended, for example, as a gift, then it is paid for like all other luggage. The airline also allows you to carry one set free of charge ski equipment or snowboard equipment, if the weight of the transported set does not exceed 32 kg. The conditions for transporting a larger set are the same as in the case of “non-standard” cargo.

Important! S7 Priority program participants with Ruby status are entitled to 1 free piece of baggage (up to 23 kg) even at the Economy Basic fare.

Non-standard luggage

Non-standard cargo can also be carried on airplanes, that is, luggage that does not meet the standard (more than 203 cm and heavier than 32 kg). Before the flight, you must contact the company to clarify whether it is possible to transfer such cargo on the desired flight. If there is an opportunity, then most likely the company will offer to buy 3 standard luggage pieces, and the tariff plan is in this case will not be taken into account. Maximum permissible weight for transportation – 50 kg. But the question of how much baggage costs on an airplane for disabled people, which naturally exceeds the weight of 50 kg, can be answered unequivocally - wheelchairs and other large-sized aids can be transported at a standard rate or free of charge, if they can be placed in the cabin.

Transportation of animals

A container with an animal is considered excess cargo and must be paid for. Most often, the container is placed in the luggage compartment, taking into account its parameters (the total weight of the standing container must be more than 8 kg, the size must be more than 115 cm). If the container is smaller, it can be transported in the aircraft cabin.

Important! It is not possible to register the transportation of an animal online.

Service “Additional norm”

The company operates the “Additional baggage allowance” service. In accordance with it, it is possible to carry cargo on an airplane that exceeds the standard norm by 5-15 kg. This service can only be used once and is not valid for some destinations. When choosing an airplane and flight, consider this point.

The regulations and standards mentioned above are internal and apply only to flights operated by the company. If we are talking about a code-share or transfer with the participation of a partner company, then the cost of baggage will be calculated in accordance with IATA standards, taking into account the “dominant” carrier. More detailed information for calculating the cost of baggage on such routes can be provided at the S7 Airlines contact center at phone numbers: 8 800 700-0707.

Baggage on the S7 plane: transportation rules

The company has certain baggage transportation rules that should be taken into account when planning your trip:

1. There is a whole list of items prohibited for transportation (you can find out what else is prohibited for transportation at the company’s information stands at the airport and on the official website);

1. There is a list of items that can be transported in limited quantities: alcohol, scissors, aerosols and sprays;
2. It is not recommended to carry food in luggage. Baby food is carried in hand luggage (if it is intended for consumption during the flight);
3. It is not recommended to carry items such as money, jewelry, electronics (laptops, smartphones, tablets), documents, keys in checked luggage (preferably in hand luggage);

Important! Baggage on the S7 aircraft is located in a special baggage area (compartment). Access to it during the flight is prohibited.

According to the AK rules, the following items are not subject to weighing if they are not packaged:

• bags (ladies) and briefcases;
• folders with business papers;
• outerwear;
• books and magazines intended for reading on an airplane;
• baby food;
• digital technology (cell phone, smartphone, tablet, laptop, video camera, camera).

1. When flying within the Customs Union, if there is cargo subject to declaration, it is better to have a customs declaration on hand (the official website of Domodedovo Customs is http://domodedovo.customs.ru; on the same website you can find out what is prohibited from being carried into different countries TS);
2. Packaging requirements: the integrity of the packaging must not be compromised, and sharp objects must not stick out;
3. The rules for carrying hand luggage are similar to the rules for carrying baggage in everything except packaging.

More detailed baggage rules are presented on the company’s website, in the “Information” section. Transportation rules."

It is necessary to keep in mind that one bag (suitcase) is one piece of luggage. Payment will be made according to the tariff even if the bag weighs less than 23 kg. Packing two bags or two suitcases at the same time is not allowed.

Basic options of the Economy Basic tariff S7 Airlines

Passengers also have the right to:

• 50% miles (under the S7 Priority program for S7 economy class);
• choosing a seat when registering on the website (company website - s7.ru) and when purchasing a ticket at the airport; paid service: when online registration choosing a seat – from 300 rubles (depending on the destination), when buying a ticket at the airport – from 500 rubles;
• change in tariff conditions for domestic and international flights(with “Economy Basic” it is possible to exchange for “Business Basic” class S7): before the end of registration - 3,000 rubles (60 euros), in case of no-show for the flight - 5,000 rubles (80 euros);
• snack (hot food) during the flight.

Important! Ticket refunds are not available for the Basic Economy tariff plan. Options « Open date" and "Stopover" are not available as part of this option package.

S7 Airlines clearly regulated the rules for carrying hand luggage and baggage and the cost of transportation. Flying in economy class S7 is a real opportunity to save money for those who like to travel light, without burdening themselves with excess cargo.

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