Which airlines have 5 stars. Aeroflot receives a four-star Skytrax rating

We all want the best. This also applies to flights, which today have become no less popular means of transportation than trains or cars. When searching experienced travelers They focus not only on the price and fare conditions, but also on the airline itself. Various ratings that are compiled annually by high-status international agencies can also help in choosing a particular carrier. When compiling such lists, a number of factors are analyzed, including reviews from passengers themselves.

A little about the rating

One of the most prestigious awards in the airline industry is the World Airline Awards. The European consulting agency Skytrax has been identifying the best since the 90s of the last century. It is noteworthy that when compiling the rating, the evaluator relies on reviews from passengers all over the world. In particular, the latest survey in 2018 involved more than 25 million people from 100 locations around the world, rating more than 300 airlines.

In general, it is curious that in recent decades, Asian carriers have been pushing European and American leaders out of their leading positions.

The best airlines in the world 2018

In 2018, the company received the “aviation Oscar” Singapore Airlines. The aircraft of Singapore's national carrier have been flying through the world's airspace for more than 70 years. From its base at Changi Airport, flights operate to more than 60 cities in 30 countries located on five continents. In total, the airline's fleet includes about 120 aircraft, including 19 Airbus A380 (Singapore Airlines was the first in the world to use double-decker aircraft for commercial transportation). The airline has the highest five-star rating according to Skytrax (only a few airlines in the world have five stars).

In second place - " Qatar Airways" A year earlier, the national airline of Qatar was on the first line of the rating. The carrier cannot boast of a rich history - it has been operating only since 1993, which does not prevent it from actively developing and confirming its weight in aviation. Qatar Airways operates 220 aircraft that fly to Africa, Asia, Europe, North and South America, Australia and Oceania. The company's route network covers more than 150 destinations.

Rounding out the top three is another holder of five aviation stars - the Japanese carrier " ANA All Nippon Airways." The company was founded in 1952 and today is the leader in domestic transportation and the second international carrier in the country. Its planes fly to almost 50 airports in Japan (from southern to northern) and to 22 cities in other countries (including Korea, Southeast Asia, China, Europe and USA). In total, ANA All Nippon Airways has more than 230 aircraft.

The fourth place is occupied by one of the largest airlines in the world - “ Emirates Airlines". Despite its relatively young age (the company was founded in 1985), it has already become the largest company in the Middle East and even ranked first in the ranking of the best airlines. The peculiarity of Emirates Airlines is that its fleet consists only of wide-body aircraft, Boeing 777 and Airbus A380 (the latter, by the way, the airline is the largest operator in the world). In total, the fleet consists of more than 270 aircraft. The number of passengers using its services is growing every year and has already reached 59.5 million people.

A Taiwanese airline made it into the top 5 "EVA Air". The carrier's fleet is small - only 75 aircraft. Nevertheless, EVA Air transports passengers and cargo to several dozen destinations. Planes fly to Asia, Europe, Australia and America.

Another Chinese carrier " CathayPacific"in sixth place in the ranking. It is based in Hong Kong and flies to more than 110 destinations around the world. The airline operates 126 passenger and 20 cargo aircraft. The company was founded in 1946 former pilots Air Force American Roy Farrell and Australian Sydney de Kantsov. Initially, the carrier's headquarters were located in Shanghai, and then moved to Hong Kong. Cathay Pacific also boasts five Skytrax stars.

The only European company in the top 10 is the German flagship carrier. Lufthansa" The company has been operating in the market for more than 90 years (if you do not take into account the break of several years in war time(when the air fleet was mobilized) and after the war, when the carrier was blacklisted for collaborating with the Nazis).

Today it has more than 280 aircraft on its balance sheet. The headquarters is located in Frankfurt am Main, based at the airports of Frankfurt, Munich and Dusseldorf - connecting flights are operated through them. By the way, the company’s symbols (the recognizable logo with a crane and corporate colors) have not changed since its creation. And it was Lufthansa that was the first in the world to show passengers movies during long flights.

In seventh place is the fourth largest airline in China « Hainan Airlines». Over the quarter century of its existence, it has grown from a small regional company to a large international carrier. Currently, 227 airliners carry passengers by regional and charter flights to about 500 destinations.

National carrier of Indonesia " Garuda Indonesia"received its name from the symbol of the country - the mythical king of birds Garuda. It is one of the fastest growing airlines in the world and another Skytrax five star holder. The airline's fleet consists of 142 aircraft flying domestically and internationally. Asia, the Middle East, Europe and Australia.

Closes the top ten best airlines in the world " Thai Airways" It is the national carrier of Thailand and one of the founders of the influential airline alliance Star Alliance, dating back to 1960. The Thai Airlines fleet consists of 80 aircraft. Passengers note hospitality and impeccable service on board airline aircraft flying in more than 70 destinations in 35 countries.

Top European Airlines

In addition to the global rating, lists of the best carriers by region are also compiled. In particular, the best company recognized in Europe Lufthansa. The top 5 best airlines in Europe also included Swiss, Austrian Airlines, Turkish Airlines and KLM.

The best carrier in Asia is Singapore Airlines. IN North America is in the lead Air Canada. Among Russian airlines in 2018 was awarded " Aeroflot", which was recognized as the best carrier of Eastern Europe(in the world ranking he is ranked 23rd).

The best low-cost airlines

Passengers who are accustomed to using the services of budget airlines will be interested in the ranking of the best low-cost airlines in the world. The top 10 here looks like this:

1. AirAsia
2. Norwegian
3. EasyJet
4. Jetstar Airways
5. AirAsia X
6. WestJet
7. IndiGo
8. Southwest Airlines
9. Eurowings
10. Scoot

: This is a UK-based consulting company that studies the quality of airline and airport services. The company annually compiles a ranking of the top 100 airlines around the world, and being ranked number one is like winning the Oscars in the world of air travel. The rating is based on a survey of passengers: it contains 50 points about all the details of the flight - from the convenience of the website and queues at the airport to the comfort of the seats, cleanliness and temperature on board the plane. 20 million people from 105 different nationalities provided feedback on 325 different airlines- so we think the result can be considered quite reliable.

On 20 June 2017, Skytrax announced the results: Qatar Airways was this year's best airline, winning the award for the fourth time. The airline's triumph did not end there: they also became the best air carrier in the Middle East. They also officially have the world's best business class and first class lounge. Second place goes to Singapore Airlines, they are also the best airline in Asia. The top twenty airlines in the world include Lufthansa, Austrian and Air France. Garuda Indonesia turned out to be the best. In a separate rating for European airlines, Lufthansa is in first place (Russian Aeroflot is in the top ten), and the best European low-cost airline is Norwegian. You can study the entire rating based on all criteria in detail.

By the way, there is alsoairport rating : you can explore where it’s worth coming, even if you don’t need anything in the nearest city, or, conversely,

"received a four-star rating from the British Skytrax for the level of service. 38 airlines in the world now have a similar rating, seven airlines have a higher five-star rating, reports the correspondent website.

Aeroflot received four stars for the level of service in all classes and types of routes, but for certain parameters the ratings were slightly lower. This mainly concerns service at airports.

In economy class airport services, only three stars were awarded to check-in services, arrival services, and transfer services, and the organization of boarding for flights was awarded only two and a half. Only luggage delivery received four stars.

On board in economy class, the cleanliness of the cabin and toilets, the in-flight entertainment system, Internet access on long flights, and the quality of food on short flights are rated four stars. Aeroflot earned three and a half points for the comfort of seats, pillows and blankets, quality of food on long-haul flights, and three points for entertainment on short-haul flights. The worst situation is with the press - two points per long routes and three on the rest.

The work of the crew is rated four stars in terms of efficiency and attitude towards customers (but only 3-3.5 stars in terms of interaction with them), friendliness, consistency of service, fulfilling passenger requests, knowledge of languages, maintaining standards by all crew members. In general, cabin crew performance ratings are the most consistent and highest among all service areas.

In premium economy class, in terms of airport service, transfer service, arrival service and baggage delivery are rated four stars. three and a half - registration and organization of boarding for the flight. On board in premium economy class, four stars are given in all respects - from seat comfort to the availability of press. The same goes for the crew, with two exceptions: three and a half stars for customer interaction, and attention throughout the flight.

The usual airport service for business class turned out to be even better - four stars in almost all respects except check-in (three and a half). But passengers have complaints about service in business lounges: four points were received only for cleanliness, attitude of staff and quality of food (but not for the choice of food). Three and a half points were awarded to the comfort and general atmosphere in the halls, accessibility and convenience of seats, privacy, choice of food, Internet access, efficiency in problem solving, hospitability of service, friendliness of staff and knowledge of foreign languages.

On board in business class, all parameters are rated four stars - both on long- and short-haul flights. Among these parameters, in addition to those previously mentioned in economy class, are also meals at any time at the request of the passenger. Flight attendants also received four points in all respects.

On this moment in the Skytrax rating, in addition to Aeroflot, there are two Russian airlines - its subsidiary carrier Rossiya (two stars) and Sibir (S7 Airlines) (three stars). Seven airlines in the world have the highest rating of 5 stars - ANA All Nippon Airways, Cathay Pacific, Garuda Indonesia, Asiana Airlines, Hainan Airlines, Qatar Airways and Singapore Airlines. Only the last four of them have flights to Russia.

In addition to Aeroflot, 38 carriers have four stars. These are Air Astana, Air Canada, Air Dolomiti, Air France, Air Mauritius, Air New Zealand, Air Seychelles, Austrian Airlines, Azerbaijan Airlines, Bangkok Airways, British Airways, China Airlines, China Southern Airlines, Dragonair, Edelweiss Air, Emirates, EVA Air, Finnair, Hong Kong Airlines, JAL, JetBlue, KLM, Korean Air, Lufthansa, Oman Air, Porter Airlines, Qantas, Royal Air Maroc, Saudi Arabian Airlines, Silkair, South African Airways, SWISS, Thai Airways, Tianjin Airlines, Turkish Airlines, Virgin Atlantic, Virgin America, Virgin Australia. Only 14 of them regularly fly to Russia.

Summing up 2017 Federal agency air transport published brief statistics of work civil aviation RF. The big picture for the participants rating of Russian airlines 2018 looks good. The air transportation market continues to develop, and almost all reliable Russian airlines included in the list demonstrated an average increase in the number of passengers and kilometers flown by 15%. At the same time, the weight of the top five airlines continues to grow. If in 2017 they occupied 67.4% of the total volume, then in 2018 it was already 85%.

Travel with a reliable tour operator: .

Read also:, the best airlines of the year according to Skytrax.

Opens the rating of the largest airlines in Russia Nordwind Airlines, aka " North wind" Over the past year, the number of passengers amounted to 3.5 million people and increased by 95% compared to 2016. Passenger turnover also showed growth, increasing by 44%.

One of the largest charter carriers in Russia, which transported more than 2.2 million passengers in 2017, was called to the carpet by the Federal Air Transport Agency in the summer of 2016 due to constant long flight delays of up to several tens of hours. The carrier promised to take action. In case of inability to arrange regular flights to exact time the company faces restrictions on transportation.

Azur Air was a subsidiary of UTair, but two years ago it set out on its own. In 2017, the number of passengers of the company amounted to 3.6 million people, almost 2/3 more compared to 2016.

Globus is part of the S7 Group, being a subsidiary of the airline giant Siberia, which took second place in the ranking of the best airlines. 2017 turned out to be favorable for the company - the number of passengers increased by 20.2%, amounting to 4.1 million people.

The Aeroflot subsidiary, which took over the baton from Dobroleta, which died as a result of UES sanctions, is positioned as a budget company. Although the first tickets for the new airline's flights were sold only two years ago, it confidently entered the top 10 airlines in Russia.

The number of passengers in 2017 amounted to 4.3 million people, an increase of 5% compared to 2016. Despite its youth, Pobeda’s flights have already become surrounded by scandals. Users are dissatisfied with the policy of keeping silent about the real price of a flight, demands to pay for the opportunity for families to sit together, flight delays and cases when more tickets are sold for a flight than the number of seats.

In fifth place in the ranking of Russian airlines in 2018 are “ Ural Airlines", transported 7.5 million people in 2017, demonstrating an increase of 25%. In the meantime, the company is demanding that the Federal Air Transport Agency pay for the transportation of WWII veterans to celebrate the anniversary of the Victory in 2015. The Federal Air Transport Agency rejected the application for payment, citing the fact that it did not contain the words “including VAT” and other points of the same importance.

The owner of the world's largest operating helicopter fleet appears to have recovered from the crisis of late 2014. In 2017, the number of passengers transported by this company amounted to 6.8 million people, an increase of 9.1% compared to 2016.

The second subsidiary of giant Aeroflot, which made it into the top ten of the 2018 Russian airline rankings, carried more than 10.6 million people last year, posting an impressive 41.5% growth in passenger numbers - the highest of any ranked airline. At the same time, passenger turnover increased by 55.3%.

In second place in the ranking of the largest airlines in Russia is Siberia, also known as S7 Airlines, which carries out transportation to 83 destinations both in Russia and abroad. Most of the latter, however, are served by partner airlines. In total, 9.3 million passengers were transported in 2017.

Russians continue to fly on Aeroflot planes. In 2017, the company transported more than 30.5 million people, surpassing Siberia, which took second place in the rating, by more than 3 times. It is not surprising, since Aeroflot is the largest and oldest Russian airline, which has been transporting passengers since 1923. Although the company was included in the black sanctions list of Ukraine, this does not prevent the increase in the number of shipments.

According to such criteria as the number of passengers and passenger turnover, the company recorded an increase of 12% over the past year. By the way, Aeroflot can also be called one of the most safe airlines 2018 in Russia- not a single major plane crash occurred on its lines, counting, of course, subsidiaries and accidents caused by the actions of third parties. In the airline safety rating published in 2017 by the auditing company JACDEC, Aeroflot is in 37th place.

World Airlines Safety Ranking 2017 (JACDEC)

Rank	Airline	A country	Carrier code	Safety index
1	Cathay Pacific Airways	China,Hong-Kong	CX, CPA	0,005
2	Air New Zealand	New Zealand	NZ, ANZ	0,007
3	Hainan Airlines	China	HU,CHH	0,009
4	Qatar Airways	Qatar	QR, QTR	0,009
5	K L M	Netherlands	KL, KLM	0,011
6	EVA Air	Taiwan	BR, EVA	0,012
7	Emirates	United Arab Emirates	EK, UAE	0,013
8	Etihad Airways	United Arab Emirates	EY, ETD	0,014
9	QANTAS	Australia	QF, QFA	0,015
10	Japan Airlines	Japan	JL, JAL	0,015
11	All Nippon Airways	Japan	N.H., A.N.A.	0,016
12	Lufthansa	Germany	LH, DLH	0,016
13	TAP Portugal	Portugal	TP, TAP	0,017
14	Virgin Atlantic Airways	United Kingdom	VS, VIR	0,017
15	Delta Air Lines	USA	DL, DAL	0,018
16	Air Canada	Canada	AC, ACA	0,02
17	jetBlue Airways	USA	B6, JBU	0,02
18	Virgin Australia	Australia	VA, VOZ	0,02
19	British Airways	United Kingdom	B.A., B.A.W.	0,023
20	Air Berlin	Germany	AB, BER	0,023
21	WestJet Airlines	Canada	W.S., W.J.A.	0,023
22	Sichuan Airlines	China	3U, CSC	0,028
23	Norwegian Air Shuttle	Norway	DY,NAX	0,032
24	Shenzhen Airlines	China	ZH, CSZ	0,032
25	Iberia	Spain	IB, IBE	0,034
26	Jetstar Airways	Australia	JQ,JST	0,036
27	Southwest Airlines	USA	W.N., S.W.A.	0,037
28	EasyJet	United Kingdom	U2, EZY	0,037
29	AirAsia	Malaysia	AK, AXM	0,043
30	Thomson Airways	United Kingdom	BY, TOM	0,047
31	United Airlines	USA	UA, UAL	0,051
32	Singapore Airlines	Singapore	SQ, SIA	0,051
33	China Eastern Airlines	China	MU, CES	0,061
34	Ryanair	Ireland	FR, RYR	0,064
35	Swiss	Switzerland	LX, SWR	0,064
36	LATAM Chile	Chile	LA, LAN	0,095
37	Aeroflot	Russia	SU, AFL	0,101
38	Jet Airways	India	9W,JAI	0,109
39	Alitalia	Italy	AZ, AZA	0,113
40	Air India	India	AI, AIC	0,115
58	Garuda Indonesia	Indonesia	GA, GIA	0,77
59	Avianca Colombia	Colombia	AV, AVA	0,914
60	China Airlines	Taiwan	CI, CAL	0,977

What, first of all, does a passenger want to receive from an air carrier? This is comfort, reliability and safety. Also, he will not refuse an acceptable level of service and, of course, will not be against the punctuality of the company’s employees: it is unlikely that any of us will like long flight delays.

Based on these requests from airline customers, we have compiled a rating of the best Russian airlines, which is based on the expert assessment of several independent consulting agencies and the opinions of passengers who have already used the services of carriers.

TOP 10: Best airlines in Russia ranking for 2020

To make the rating more truthful and comprehensive, we used mixed statistics in the article. Firstly, this is a direct survey of clients, and secondly, an assessment by experts. Employees of some consulting agencies, under the guise of “secret passengers”, personal experience checked the level of service: the cost of tickets, the quality of food on board the plane, the general level of service and the time of delays during flights (if any). We summarized the total rating in the “General Rating” column of our table.

Place	Name	Overall rating	Positive customer recommendations
🏆 10	✈ Nordavia	⭐ 3.21 out of 5	👍 40 %
🏆 9	✈ Red Wings Airlines	⭐ 3.40 out of 5	👍 37 %
🏆 8	✈ Nordwind Airlines	⭐ 3.42 out of 5	👍 45 %
🏆 7	✈ Utair	⭐ 3.48 out of 5	👍 44 %
🏆 6	✈ Metrojet	⭐ 3.64 out of 5	👍 67 %
🏆 5	✈ Aeroflot	⭐ 3.79 out of 5	👍 55 %
🏆 4	✈ S7 Airlines	⭐ 3.84 out of 5	👍 58 %
🏆 3	✈ Russia	⭐ 3.86 out of 5	👍 62 %
🏆 2	✈ Yamal	⭐ 4.14 out of 5	👍 72 %
🏆 1	✈ I-Fly	⭐ 3.97 out of 5	👍 76 %

10th place. "Nordavia"

Regional carrier, with its main base in Arkhangelsk. Specializes in domestic transportation Russian Federation, but there are also foreign flights – to Norway. Due to weather conditions, in winter the number of flights is significantly less than in summer. The aircraft fleet is quite “old”; domestic aircraft are used to service close regional flights: AN-24

🛫 Where are the routes?

In 14 of the largest Russian regional centers, also in Troms (Norway).

Departure without delay: 2.63

Food quality: 3.16

On-board service level: 3.53

9th place. Red Wings Airlines

The company is one of the fifteen largest air carriers in Russia. It has been on the market for eighteen years, in 2009 it went through a rebranding, after which it is known under its current name. It is considered one of the main tourist charter carriers. Most of the aircraft fleet is domestic aircraft.

🛫 Where are the routes?

Overseas charter flights on the most popular tourist routes from Moscow, St. Petersburg and several more regional centers.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3, 08

Food quality: 3.2

On-board service level: 3.5

8th place. Nordwind Airlines

Another charter passenger carrier offering charter flights to Europe, Mediterranean countries, as well as to Asian countries. The aircraft fleet is based in Moscow and consists of 24 Airbus aircraft, Boeing. It is actively updating and purchasing new aircraft, some of which were purchased this year.

🛫 Where are the routes?

Along tourist routes from Moscow: Europe, India, Thailand, countries of the Arabian Peninsula, Egypt.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3.46

Food quality: 2.97

On-board service level: 3.65

7th place. "Utair"

A company with partial foreign capital, specializing in air and helicopter transportation. The main home ports are in Tyumen and Moscow. It operates not only charter flights, but also regular flights: every day the company's aircraft make about three hundred flights. Over the past two years, its aircraft have carried more than 17 million passengers.

🛫 Where are the routes?

Domestic regional flights, foreign flights on tourist routes to countries in Europe, Africa, Asia.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3.32

Food quality: 3.18

On-board service level: 3.83

6th place. "Metrojet"

The main activity of the air carrier is charter flights on most tourist routes countries of Europe. Since 2012, he has been working closely with a large German travel company Therefore, some of the airliner flights are carried out under the TUI brand.

🛫 Where are the routes?

EU countries (Spain, France, Italy, Bulgaria, Austria), also to Egypt and Turkey.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3.88

Food quality: 3.69

On-board service level: 4.07

5th place. Aeroflot

The largest air carrier in Russia. The fleet consists of almost 200 aircraft, which includes aircraft of both domestic and foreign production. It is updated regularly and the average age of aircraft is 4.3 years. Routes are laid to 51 countries of the world. The attitude of clients is quite negative, although, according to many consulting companies, the level of service is acceptable.

🛫 Where are the routes?

Internal regional routes to all regional centers, all European countries, most Asian countries, some countries in Africa and America.

✅ Assessment issued by the SKYTRAX agency

Four stars is a very good indicator

Departure without delay: 3.72

Food quality: 3.83

On-board service level: 3.89

The SKYTRAX rating is an objective assessment of airline services from a private, independent British company. Five-point rating - from one to five stars. Among hundreds of global companies, only a few have currently received 5 stars.

4th place. "S7 Airlines"

The former name of the company is Siberia, and is engaged in regular and charter transportation within Russia; its aircraft also carry out regular international flights: routes are laid to 26 countries around the world. Over the past few years, it has carried more than 10 million passengers annually. The fleet consists of 70 aircraft, the average age of the aircraft is 10 years.

🛫 Where are the routes?

European countries, neighboring countries, Egypt, Turkey, Asian countries (China, Japan, South Korea)

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3.89

Food quality: 3.64

On-board service level: 3.92

3rd place. "Russia"

A subsidiary of Aeroflot, based in St. Petersburg, from where it operates most of carrier aircraft departures. Carries about 5 million passengers annually. Domestic flights are organized throughout the country, and there are also regular flights to European countries. The fleet consists of 62 aircraft, the average age is 13 years.

🛫 Where are the routes?

European countries (France, Germany), domestic flights to most regional centers of the country.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 4.02

Food quality: 3.46

On-board service level: 4.01

2nd place. "Yamal"

West Siberian air carrier with a fairly large fleet of 60 aircraft. The main place of registration is Salekhard, the average age of the aircraft is 11 years. Operates on 42 routes, most of which are domestic. It also operates charter flights to European and Mediterranean countries.

🛫 Where are the routes?

Regional centers of Russia, neighboring countries, Europe, UAE, Bangkok.

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 3.88

Food quality: 4.02

On-board service level: 4.16

1 place. "I-Fly"

The best charter carrier today according to passengers and experts. The aircraft fleet's home port is Moscow. The main field of activity is charter transportation on foreign tourist routes. Cooperates with the travel company “TEZ-Tour”.

🛫 Where are the routes?

Mediterranean countries, Spain, UAE, Asian countries (China, Thailand)

✅ Assessment issued by the SKYTRAX agency

Departure without delay: 4.19

Food quality: 3.81

On-board service level: 4.06

Which airline is best to use?

The final choice depends on your preferences. For example, if safety is your primary concern, then try to choose companies that use new airliners. Conditionally, any aircraft with an age of up to 12 years can be considered such (after this period they must undergo mandatory overhaul). Also, do not forget that the smaller the company, the smaller its financial turnover, therefore, they spend less money on aircraft maintenance. Additionally, before making your final choice, do not be lazy and look at the statistics of accidents and incidents for the airline: this data can be found on many publicly available Internet resources.