When can I return my Russian Railways train ticket? How much money is lost when returning train tickets?

The need to return train tickets may arise for any person. But this is not a reason to panic and be upset, since the Ministry of Transport provides for the possibility of a passenger receiving money in exchange for a purchased travel ticket, which for various reasons he cannot use. If you find yourself in such a situation, then in any case you have the right to get back the money paid for tickets, but only to the extent regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the train departs.

Rules for returning tickets purchased via the Internet

On the site you can not only buy, but also return them and get your money back. If you managed to place an order, but did not go through the registration and authorization procedure, then you can return the unnecessary ticket directly from personal account.

If the registration procedure has been completed, then in order to return you need to take into account that the operation can be completed no later than an hour before the departure of the train. Unfortunately, you cannot do this from your personal account, so you need to come to the station of the starting point of the route and make a refund at the ticket office.

If you ordered and paid for several tickets, you can return all or part of them.

When paying by bank transfer, you can get back not only your money, but also all the documents necessary for accounting. Just download the required receipt from the website and print it. After you have completed all the necessary operations, a message will be sent to the phone number specified during registration indicating the amount, method and deadline for receiving the money.

Rules for returning a ticket purchased in paper format

Paper tickets are only available at the box office railway station. To get your money back and return an unused ticket, you need to show the operator the identification document that was used for the purchase.

Attention: money for the travel pass is returned in the same way as payment was made. That is, if you paid in cash, then you will be returned cash, if by bank card, the amount will be transferred to it.

Rules for returning tickets purchased by another person

If you need to return a ticket purchased by another person on our website, then you need to indicate the order number, as well as registration data (email address or contact phone number specified when registering the order). This can be done through your personal account on the website.

In order to return a paper ticket, you must contact the ticket office at the station of the starting point of departure (for example, if a ticket was purchased for the Moscow-St. Petersburg direction, then you must contact the ticket office at the Moscow station) and provide the operator with the following documents:

• Paper ticket;
• Notarized power of attorney from the person who purchased the travel pass;
• Identity document.

The money is returned in the same way as the payment was made.

The period and method of returning money for returned tickets depends on how you paid for the purchase.

How much is refunded?

In accordance with the rules established by the Ministry of Transport of the Russian Federation, when returning tickets you will receive back an amount less than the original cost. When calculating the refundable amount, the following is taken into account:

• Mandatory Russian Railways fee - the amount of the fee is two hundred three rubles and fifty kopecks (data valid until the end of 2019);
• Commission of the financial institution or payment system whose services you use to process the return;

If you return the ticket through the box office, you will not receive back the full cost of the tickets.

It is worth noting that you can exchange the purchased travel pass.

Rules for returning tickets after train departure

There are often situations when a passenger is late for the train, or cannot make the trip for personal reasons, but did not have time to return the ticket within the deadlines indicated above. In this case, a period of 12 hours is provided from the moment the train departs, to which the passenger has the right to make a return.

This can only be done at the ticket office at the station, and a fine and all other fees will be deducted from the cost. After the 12 hour period has passed, you will no longer be able to return the ticket and get your money back.

Nowadays, you can purchase a train ticket in a couple of clicks by simply going to the Russian Railways website or the resource of a partner company. But sometimes it happens that traveling at the time chosen when purchasing for some reason becomes impossible. In this case, there is only one way out - to return the travel document. If with a regular paper form everything is more or less clear in this regard, then with an electronic ticket an inexperienced Russian Railways client may have some difficulties. In fact, the return procedure is not particularly complicated in this case either. About how to pass e-ticket Russian Railways and get your money back, and we’ll talk further.

How to issue a ticket

The online purchasing procedure is extremely simple. It includes several steps:

• First of all, you should go to the website of the Russian Railways company, register and select the appropriate date and time of travel in the menu on the left. Next, in the table that appears, you will need to mark the required train and carriage.
• After this, you will be redirected to the page for filling out your passport data.
• You will then be taken to the payment form. Here you will need to indicate the name of its holder and (you can look at the back side).

After some time, you will receive an email with a unique code, which you need to write down and present at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, you can issue not a travel document, but an electronic registration. In this case, there is no need to go to the cashier at all. It will be enough to take a boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with your passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case you will have to pay a commission.

Return procedure

As you can see, buying a travel document online is completely easy. Now let's try to answer the main question of our article and see how to return an electronic Russian Railways ticket if the trip had to be cancelled. The refund procedure includes the following steps:

• On the same website where the purchase was made, on the “My Orders” page, you need to successively click on the “Request ticket status” and “Make a return” buttons.
• After this, a page will open with information on the amount to be transferred to your account. Below you will find the return conditions.
• You should agree with them by clicking the “Yes” button. At this point, the ticket delivery procedure can be considered complete. Regarding your purchase, the message “Status: refund issued” will appear in your account.

You cannot return an electronic travel document only if it was issued for a compartment (for all four seats) of a soft carriage. You can cancel at any time before the train departs from the destination station. In 7-30 calendar days the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic Russian Railways ticket via the Internet is also not particularly difficult.

Often, unsuccessful passengers are also interested in the procedure for returning a travel document on other sites. For example, how to return an electronic Russian Railways ticket to Ozon. The procedure in this case will be the same as when returning on the official Russian Railways website. To cancel a purchase on this service, you just need to click on the “Returns and Exchanges” link and follow the instructions.

What to do if a paper counterpart has already been received

In this case, it will no longer be possible to return the travel document directly online. You will have to figure out how to return an electronic ticket to Russian Railways at the ticket office. This is actually also not difficult to do, but the return procedure will take much more time. Arriving at the station, you will need to show the cashier your passport and code electronic order from a letter. When returning a ticket to the box office, the money for it will also be returned to the bank account from which the purchase was made.

How to cancel electronic train registration

Thus, we have found out how to return an electronic Russian Railways ticket at the ticket office and via the Internet. Now let's see what to do if you have to cancel your registration. Passengers who have booked a trip in this way should cancel it no later than one hour before the train departs. To complete the cancellation, you will need to follow the link in the letter that arrives in the mail after purchasing your seat. You can do the cancellation a little differently. To do this, you must issue a ticket at the ticket office or terminal. In this case, electronic registration will be canceled automatically. Then the ticket is simply handed over to the ticket office as usual.

Ticket return fees

So, we found out how to return an e-ticket for Russian Railways. The money will be returned to you, albeit not immediately. However, if you cancel your trip, among other things, you should be prepared for the fact that the amount received will be several hundred rubles less than the amount paid. Firstly, you will be charged a claim fee from Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will also be charged a commission by the payment system or bank you used when making the purchase. If the ticket was issued on the website of a Russian Railways partner company, you will also have to pay a commission fee for using the service. Russian Railways will also withhold an amount of 90 rubles for online returns.

Deducting the cost of a reserved seat

In some cases, the amount lost upon return may be greater. The passenger is additionally charged:

• 50% of the cost of a reserved seat (if returned 8-2 hours before the train departs);
• 100% if the ticket is returned less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of the travel document. If the client contacts the ticket office 12 hours after the train departs from the boarding point, the amount for the unused ticket will not be refunded.

Things to know

If you were unable to get into the carriage due to illness or something that happened to you, you can try to return your ticket 12 hours after the departure of the train. However, in this case you will have to present the relevant supporting documents to the cashier (within five days).

The cost of service services must be returned to the passenger who returned the ticket in full (including the cost of bed linen) regardless of the time of contacting the ticket office. The insurance fee is also paid in full.

Return procedure when contacting the cashier

You now know how to return an e-ticket for Russian Railways. You can get your money back within about a month after canceling your purchase. However, sometimes you have to wait longer for their translation. If you contact the ticket office three hours after the train leaves the boarding point, the procedure for returning money will be slightly different. After contacting the cashier, you will be given a receipt confirming the cancellation of the transaction. It will need to be sent by mail to the Russian Railways company, attaching a pre-written claim. In this case, the money will come within a maximum of six months.

So, we hope that we have answered the question of how to return a Russian Railways electronic ticket on the website or at the box office in sufficient detail. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not returned to the bank account immediately.

If a trip by Russian Railways is cancelled, returning e-tickets may become a problem. You should familiarize yourself with the refund rules at http://pass.rzd.ru/static/public/ru?STRUCTURE_ID=5238, you can calculate the amount due after issuing a travel refusal.

Ticket pricing

The final price of a travel document consists of the following price components, as well as fees:

• cost of a reserved seat;
• ticket price;
• compulsory insurance;
• registration fee;
• mediation fee (various agencies and delivery services charge it for their services).

The owner of the transport routes receives payment for the ticket, and the owner of the carriages receives proceeds from the sale of the reserved seat.

The numbers indicating the first two positions are in the initial line and are easy to read.

What is the difference between points 1 and 2? In the first case, use and maintenance are paid for railway tracks and rails, stations and employees servicing railway infrastructure facilities. A reserved seat implies payment for a seat and services provided to the passenger traveling on it (car class, linen, meals and other services).

Refund of Russian Railways tickets purchased at the box office

Having purchased a travel document at the station ticket office, it seems possible to cancel the planned trip only through the cashier.

• For this operation, in addition to the ticket, the cashier will need the document with which it was purchased;
• for delivery child ticket You are also required to have the child's birth certificate used for the purchase;
• You can return tickets for a Russian Railways train in someone else's name on the basis of a notarized power of attorney, issued according to the passport details of the ticket holder and with your own identity card.

When returning train tickets, the condition of Russian Railways through the ticket office is that it is carried out by the cashier

Refund of Russian Railways tickets purchased online

A sign of the times has become the ability to purchase a wide variety of goods and services online. Payment was no exception passenger transportation provided by the railway.

Online buyers who, for some reason, have not completed electronic registration after purchasing a ticket, reserve the right to cancel the intended trip immediately after making the purchase and before the train departs from the departure station. All of the above applies to domestic trains on the territory of the Russian Federation, as well as those running in the direction of the CIS countries, Latvia, Lithuania, Estonia and Abkhazia.

Unused documents for international routes are handed over 6 hours before the planned boarding of the train; The coupon attached to them contains more detailed information about the time.

Note! A ticket purchased via the Internet ceases to be considered electronic at the time of receipt. boarding pass. After this, it is impossible to refuse to purchase it on the site. In this case, the return procedure will be carried out by the cashier.

Fig.3 Knowing how to return an e-ticket will make it easier to get your money back

When passing electronic registration Cancellation is made 1 hour before the departure of the train from its original point of movement.

Return time for e-tickets

Train tickets are returned according to the rules of the Ministry of Transport of Russia, from which it follows that:

• a passenger who cancels a trip 8 hours before the train's departure can count on receiving the entire amount spent on the ticket minus the Russian Railways tax of 192.7 rubles;* (the fee for returning train tickets will be issued and withheld by the cashier in all of the following cases);
• in case of refusal in a time segment from 8 to 2 hours before the start of the trip, only the amount spent on the ticket is paid in full, plus half the cost (50%) of the reserved seat;
• a passenger who changes plans 2 hours before the scheduled time will receive only the cost of the ticket; funds spent on a reserved seat are not refunded;
• passengers who did not have time to board can return their tickets no later than 12 hours after the departure of the transport; in this case, only the cost of the ticket is reimbursed, without a reserved seat.

Being late for the train for a valid reason, confirmed by documents, will help you get back the amount spent

Important! All points listed above are valid on trains operating routes within Russia.

The time allotted for return changes in case of refusal of documents for travel on trains serving international routes to the CIS countries, Latvia, Lithuania, Estonia and Abkhazia.

• For a ticket returned no later than one day before the train departs from the station indicated on the ticket, the passenger is entitled to the full amount spent on the purchase, minus the Russian Railways tax:
• For a ticket issued in a time segment from 24 to 6 hours remaining before boarding, the station indicated on the ticket receives the amount of only the ticket, and 50% of the reserved seat;
• For a ticket returned within 0 to 6 hours, the payment will be an amount equal to the cost of the ticket (a reserved seat is not paid).

The amount spent on bed linen is refunded in full; each seat taxed at a rate equal to RUB 192.7*

Train long distance

Long-distance trains, the route of which passes through the territory Russian Federation, and beyond, are allocated by the Ministry of Transport of the Russian Federation to a special group. The following conditions apply:

• For a ticket returned 6 hours before departure from the indicated station, the full amount spent on the purchase is due minus a fee of 10* euros for each passenger seat; the fee is calculated at the rate of the Central Bank of Russia established on the date of the transaction for returning travel documents;
• in the event that there are less than 6 hours left before departure, the amount spent on purchasing travel documents is not refundable;
• non-cash travel documents for children purchased for children under 5 years of age that do not entitle them to a separate seat are not subject to the fee;
• tickets purchased for travel on trains running in international destinations, it is possible to return either on the website or at the international box office in Russia.

Passengers who are abroad can cancel a train trip by presenting at the ticket office the original paper ticket originally purchased in the Russian Federation; In this case, only a refund of the seat will be issued.

Important! Receiving money for a returned ticket will only be possible in the Russian Federation.

Passport with ticket

The list of required documents and deadlines for acceptable requests for refunds depend on the intended destination in the CIS countries, Latvia, Lithuania, Estonia and Abkhazia. It is necessary, within a period not exceeding 6 months from the planned departure date indicated in the travel document, to present to any return office in the Russian Federation:

• seat return form;
• unused ticket;
• passport or other equivalent identity document of the passenger.

For non-CIS countries, within 1 month from the departure date stamped on the ticket, present to the international ticket office in the Russian Federation:

• ticket with a mark of non-use (required notes: date and time of the passenger’s request);
• application for refund.

The location of ticket offices and terminals is indicated on the official Russian Railways page at: http://pass.rzd.ru/sellpoints/public/ru?STRUCTURE_ID=5243&layer_id=5476&action=filtr&cs_id=%D1%83%D1%85%D1%82%D0 %B0 ® ion_id=&country_id=&flag_international=1

Receiving funds

The procedure for returning funds spent on purchasing train tickets will depend on the method of purchase.

Once your online order is cancelled, funds will be refunded to your debit or credit card.

The amount spent on a ticket purchased on the site will be returned to bank card, from which the payment was made. This will happen regardless of whether it is returned online or through a ticket office. The usual period for reimbursement of funds spent on a purchase is from 7 to 30 days.

You can track information about the date of the bank transaction, the transaction's ARN (Acquier's Reference Number), the amount of money, and the last four digits of the debit (or credit) card number used for the transfer in the Refund Details menu tab. This tab appears in the interface of the site user’s personal account after a bank transaction has been completed.

Attention! A passenger who has not received money for a returned ticket within the promised days must contact the bank that owns the card used to pay for the purchase. To do this, a letter of claim is written in free form indicating the Acquier’s Reference Number. Using this identification number, the bank will determine the location where this moment time the payer's money is found.

Passengers who paid for a purchase using virtual money (electronic wallet) must make a request to the company providing the electronic payment system that services and supports the virtual wallet.

If the purchase was made at the advance ticket office, the train tickets must be returned there. The passenger receives what is due to him cash from the cashier after the procedure is completed.

No one is immune from force majeure and unexpected changes in circumstances. However, competently and timely steps can, if not save the situation entirely, then help partially avoid financial losses and disappointments from unjustified hopes.

*Prices are valid for June 2018.

The ticket can be returned at the return desk at any railway station upon presentation of an identification document.

When returning a train ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of Russian Railways services (including bed linen) is refunded in full; a fee is charged - 178 rubles. 30 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2015)

If you bought train tickets online, you can return them at the station at the return desk, or by presenting your passport or other document used to issue e-tickets. If you paid for train tickets with Yandex.Money, then the refund will be made back to your online wallet. When paying by credit card, the refund is made to the payer's card within 30 days. Tickets paid for in any other way are returned in cash at the Russian Railways ticket office.

For train tickets issued on the territory of Russia, for trains of the Russian Railways between stations of the Russian Federation in forward and reverse directions, upon their return:

• less than 8 hours and more than 2 hours before departure - 50% of the cost of a reserved seat*, cost of services in carriages is withheld increased comfort returns in full.
• less than 2 hours before departure, but no later than 12 hours after departure - 100% of the cost of the reserved seat is withheld.

For railway tickets issued for travel to the CIS and Baltic countries or issued for travel across the territory of Russia on trains forming the CIS and Baltic countries in forward and return directions, upon their return:

• less than 24 hours and more than 6 hours before departure - 50% of the cost of a reserved seat is withheld; the cost of services in luxury carriages is fully refunded.
• less than 6 hours before departure, but no later than 3 hours after departure - 100% of the cost of the reserved seat is withheld.

• When applying for a refund of a passenger with tickets within Russia and completed electronic registration less than 1 hour before the train departs from the initial station and up to 20 minutes after the train departs from the passenger’s departure station, the refund is issued in a claim procedure (as before). The period for consideration of a claim is up to 180 days.

• When applying for a refund of a passenger with tickets within Russia and completed electronic registration within a period of 20 minutes after the train’s departure to 3 hours after the train’s departure from the passenger’s departure station, the refund is made in the usual manner - in cash in hand or to the payer’s card, depending on the payment method . The passenger can contact the return office only at the departure station!

• When applying for a refund of a passenger with tickets within Russia and completed electronic registration more than 3 hours after the train departs from the passenger’s departure station, the refund is processed through a claim procedure (as before). The period for consideration of a claim is up to 180 days.

Refund of electronic train tickets via the Internet

If you need to return an electronic train ticket via the Internet, you can do this yourself from the order management page (the link is in the purchase notification letter). Provided that you did not exchange your electronic railway ticket for a form at the railway ticket office or TTS self-service terminal. Train tickets on Russian Railways forms are only available at.

By returning e-tickets, you agree to all of the following terms and conditions.

You, as a user of the site, confirm your right and legal capacity, financial solvency, and also acknowledge responsibility for the obligations imposed on you as a result of the conclusion of this offer.

The user who returns unused electronic tickets on the site acts on behalf of all passengers of the order, and therefore all passengers of the order are considered informed of the cancellation of the trip.

A refund is possible for both the entire order and a specific e-ticket from the order.

ATTENTION! After receiving a boarding pass on a travel document form at a ticket office or self-service terminal, it is not possible to return an electronic ticket on the website.

The order as a whole is refunded for all electronic tickets of the order, with the exception of electronic tickets for which boarding passes were issued on a travel document form at the ticket office or self-service terminal.

If you have not used the electronic registration service

• - carried out at any time before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket);
• - is carried out no less than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

If you used the service, return of an unused electronic train ticket:

• domestic traffic within the territory of the Russian Federation and international traffic with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia is carried out at least 1 hour before the train departs from the initial station of the route (the time is indicated in the control coupon of the electronic ticket) ;
• international traffic (far abroad) is carried out no later than 1 hour before the train departs from the initial station of the route and no later than 6 hours before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

Refund of tickets for domestic trains within the Russian Federation and international trains with CIS countries, Latvia, Lithuania, Estonia and Abkhazia

When returning an unused electronic ticket issued for travel within the territory on the website Russian Federation on a train of a Russian formation, the following is due for crediting to a bank card:

• no later than 8 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
• less than 8 hours, but no later than 2 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 2 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

When returning an unused electronic ticket issued on the website for an international train with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following must be credited to the bank card:

• no later than 24 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
• less than 24 hours, but no later than 6 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 6 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

When returning an unused electronic ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is refunded in full; a fee is charged - 155 rubles. 50 kopecks (for each place, the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2013).

Refund of tickets for international travel (far abroad)

When returning an unused electronic ticket issued for travel to international traffic (far abroad) The following is due for crediting to a bank card:

• no later than 6 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat.

Returns are subject to a fee of 10 euros (per seat). The fee is charged in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of return.

When returning unused non-cash electronic tickets issued for the passage of children under 5 years of age without occupying a seat, no refund fee will be charged.

The funds due for an unused e-ticket are credited to the bank card used to pay for the e-ticket, within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the date of registration of the refund in your personal account).

ATTENTION! To settle claims regarding non-receipt of funds for a returned unused electronic ticket to a bank card, you should submit a written complaint to the bank whose card holder you are.

There are no refunds for lost train tickets.

In case of termination of a trip along the route due to a traffic interruption due to circumstances beyond the control of railway, the passenger is refunded money in the amount of the fare for the distance not covered, and in circumstances depending on the railway, in the amount of the fare

If a passenger purchased tickets with a transfer along the way, and the train from the point of initial departure arrived at the transfer station late, the passenger has the right to reissue a ticket for the train from the transfer station without charging additional payments. This rule applies only if, according to the schedule, the interval between arrival at the transfer point and departure from this point is at least 3 hours.

In the case of purchasing tickets through an agency, for refusal of tickets at the time of their delivery by courier, the client is obliged to pay a fine in the amount established by the rules of Russian Railways, as well as the current agency fees.

* The cost of a reserved seat is indicated in the first field of the ticket (see paragraph 3. “Information on the train ticket”).