New rules for transporting hand luggage and baggage on an airplane in Russia and abroad: general and specific transportation standards for various airlines. New rules for carrying hand luggage on an airplane: what you can take and what you can’t What are the baggage rules?

At the end of 2017, President Putin V.V. a law was signed amending the " General rules air transport passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees.” According to the adopted law, Russian airlines are introducing uniform rules for the carriage of baggage on planes, with the exception of Aeroflot's subsidiary Pobeda.

Current!

Let's take a look at what rules are relevant in 2020 for carrying luggage on an airplane.

According to the November law, new baggage allowances allow a bag or suitcase weighing up to 30 kg per piece. Less is allowed, more is not allowed. Each passenger is provided with individual luggage.

Important! Allowable weight things depend on the ticket category: economy, business or first class. The higher the ticket class, the more options available in terms of baggage capacity.

Separate luggage can be checked in for a child under two years of age. The weight of the bag should not exceed 10 kg.

There is no single global standard for all airlines. It is worth focusing on the country to which the passenger is flying. For example, when traveling to Dubai, items and literary publications of a religious nature, with the exception of Islam, are prohibited from being transported. Also consider the restrictions of each airline individually.

Excess baggage

So, if a passenger has purchased an economy class ticket, he can carry luggage weighing up to 23 kg. For larger cargo, the traveler must pay extra, but some air carriers allow a slight excess without additional payment.

If you know in advance that baggage will fall into the excess baggage category, check the cost of the surcharge with your air carrier.

Baggage over 30 kg – heavy luggage

Carrying baggage on an airplane: new rules equate weight over 30 kg to the heavyweight category. Previously, the maximum weight was up to 32 kg.

For such cargo you have to pay extra for each kilogram. There are no uniform tariffs; each company sets the price at its own discretion.

In addition to excess weight, there may be excess dimensions in the sum of three dimensions. Such things include:

  • alpine skis and other large sports equipment;
  • musical instruments, for example, guitar, double bass;
  • household appliances, such as a refrigerator.

To transport such goods, a preliminary agreement with the company is required. Before your flight, contact customer support. On the day of departure, it is better to arrive at the airport in advance, as special cargo will take longer to register.

Some carriers allow ski equipment to be carried free of charge. winter time or dive boards for resorts.

Companies have the right to refuse to transport oversized cargo if the cargo compartments are too small or there is not enough space.

Baggage free ticket

A number of airlines support baggage-free travel. According to it, the passenger flies only with hand luggage. This method has both advantages and disadvantages. The advantages include the low cost of flights. The negative side is that the tickets are non-refundable.

Consolidated baggage

For couples, traveling families, colleagues and friends there is a luggage consolidation service. You can put all your things in one suitcase, which will be counted as one piece of luggage.

Fragile luggage

When transporting glassware, electronics and decorative items, many passengers worry about the safety of things, because most often at airports suitcases are treated carelessly and thrown into a general dump.

In such situations, the traveler can check in baggage marked “fragile”. To do this, provide the information when registering your belongings, and the suitcase will not be allowed through the belt. The loaders will take it to the luggage compartment.

Note! The ability to check in fragile luggage does not guarantee the safety of the passenger's belongings.

Fragile items that meet specifications hand luggage, it’s better to take it into the cabin. The main thing is that things do not contain liquid. You will have to discard jars of jam and compotes by putting them in the luggage compartment.

Hand luggage

What weight of luggage is allowed on the plane? Changes to the air travel law that came into force in November limited the minimum weight of hand luggage. Previously, it was possible to carry at least 10 kg free of charge for non-refundable and refundable tickets, now the limit is from 5 kg.

Most carriers allowed you to carry a suitcase weighing 10 kg on board. There was an additional charge for luggage in the luggage compartment.

The new law means that the airline is required to take 5 kg or more into the cabin, but it is possible to increase the weight if desired. For example, S7, UTair and Aeroflot announced their intention to maintain the previous norm of 10 kg.

The following rules are currently in effect on the official Aeroflot website:

In addition, the list of free items for carrying on board in addition to hand luggage has undergone changes. We'll talk about them below.

What items can you take into the cabin without checking them in as hand luggage?

According to the old requirements, it was allowed to take the following things into the salon free of charge without weighing, tagging or registration:

  • costume;
  • laptop;
  • video camera;
  • camera;
  • mobile phone;
  • baby food for the duration of the unlimited flight;
  • baby carrier (folding cradle or folding stroller);
  • books, magazines, newspapers;
  • outerwear;
  • women's handbag;
  • briefcase;
  • a folder with papers and documents;
  • cane;
  • crutches;
  • umbrella;
  • bouquet of flowers.

Now the umbrella, laptop and cellular telephone. The Ministry of Transport explained these changes as an opportunity to remove the listed items from the bag.

In addition, the list of free items has been supplemented with a new item - a backpack. The management of Pobeda Airlines confirmed the information that the carriage of backpacks will be allowed if its size fits into the established standards by the company.

For Pobeda, hand luggage restrictions will be 36x30x27, while the minimum ticket price starts from five hundred rubles.

Items allowed in hand luggage and on you

A passenger may wish to keep a number of items with him or her in hand luggage. These include:

  • carbon dioxide cylinders (used to activate artificial limbs);
  • glasses repair tools, including a screwdriver less than 50 mm long;
  • lighter or non-hazardous matches (only with you);
  • pacemaker;
  • other pharmaceutical devices, including those using radioactive isotopes, with lithium batteries. Allowed to be kept only with oneself;
  • robot toy;
  • razors, including disposable ones;
  • eyelash curler;
  • nitroglycerin tablets or spray for treatment;
  • oxygen cylinders for medical purposes;
  • injection needles for a passenger with diabetes or specialized medications.

Actions in case of loss

No one is protected from losing things during air travel. Items go missing while being loaded or unloaded into the luggage compartment, or they are accidentally sent on another flight.

In case of loss of personal belongings, follow the instructions:

  1. Make sure you have your baggage receipt on hand;
  2. Contact the missing items department with the form;
  3. Write a statement;

Within three weeks, the carrier chosen by the passenger is obliged to find the items and return them. The parcel is delivered to your home free of charge, and the client does not have to go anywhere or pay anything.

If damaged luggage is returned or missing after three weeks, you can contact the company with a request to compensate for the losses.

If the carrier refuses to compensate for the damage, the citizen has the right to request a written refusal, with which he can go to court for further proceedings.

The Montreal Convention enshrines an international agreement that stipulates the maximum possible compensation for the loss of a bag - 1131 SDR (artificial reserve and payment instrument issued by the IMF). This is approximately $1500.

In practice, the figure depends on the specific carrier. Foreign companies pay on average $20/kg. Large foreign airlines may pay the excess amount according to their internal rules. Russian airlines pay approximately 600₽.

If a passenger has lost luggage while on an international flight, they should apply for a search no later than a week after the date of receipt of the items.

On domestic flights, you are allowed to file a claim within six months from the date of loss.

Standard compensation requires a description of the missing luggage. If you have receipts for lost items, you can present them with the application. Then you should expect a full or partial refund.

Advice! If you are transporting fragile or valuable items, insure them before the flight with declared value by paying an additional fee.

Service class Business Economy
Fare brand Premium Optimum Minimum
Hand luggage (40x30x20cm) 1 piece 5 kg 1 piece 5 kg 1 piece 5 kg 1 piece 5 kg
Hand luggage (55x40x25cm) 1 piece 10 kg 1 piece 10 kg - -
Baggage (in the luggage compartment) 2 places 30 kg 1 piece 20 kg 1 piece 20 kg -
Sport equipment 1 set 20 kg 1 set 20 kg 1 piece 20 kg (if there is no luggage in the luggage compartment) At extra charge

Hand luggage

Utair has two carry-on baggage allowances:

  1. Standard hand luggage measures 40x30x20 cm and weighs 5 kg. Passengers with tickets of any fare can take it with them.
  2. Large hand luggage 55x40x25 cm and weighing 10 kg. In addition to standard hand luggage, passengers with Premium and Business fares can take it on board.

In addition to hand luggage, a passenger can carry a backpack measuring 40x30x20 cm and weighing no more than 5 kg, or a handbag or briefcase, as well as:

  • Bouquet of flowers.
  • Umbrella cane.
  • Outerwear.
  • Baby food for the child during the flight.
  • Suit in a suitcase.
  • A cradle, restraint devices for children under two years of age, a baby stroller and other devices) when transporting a child, which can be placed in the aircraft cabin on a shelf above the passenger seat or under the seat, with dimensions not exceeding 65x40x20 cm. Children's devices are allowed for transportation only with a child.
  • Medicines, special dietary needs in the amount required for the duration of the flight. Medicines in excess of those required during the flight must be checked in luggage.
  • Crutches, canes, walkers, rollators, folding wheelchairs, which can be placed on a shelf above the passenger seat or under the seat.
  • Items from duty free shops at the airport, packed in one sealed plastic bag, weighing no more than 3 kg.

Passengers with the Minimum and Optimum fares can carry musical instruments measuring 40x30x20. To carry a tool bigger size, you can purchase an additional piece of hand luggage up to 55x40x25 in size. Passengers with other fares may carry musical instruments in hand luggage only if they fit within the dimensions of 55x40x25 cm.

If a musical instrument exceeds the dimensions of “large hand luggage” 55*40*25, then it will not be possible to carry it in the cabin.
The only one possible variant transportation of a musical instrument in the cabin of an aircraft with dimensions exceeding 55*40*25 is the transportation of a musical instrument in the cabin of an aircraft on a separate passenger seat. Such transportation is processed at air ticket offices. At the same time, 2 tickets are issued, one per passenger + a ticket for an additional seat for baggage transportation, and the cashier immediately sends a request to the airline for approval.

When boarding, Utair employees can check the size and weight of hand luggage. Dimensions and weight are checked using a measuring frame - hand luggage should fit into it without effort.

If, when landing at the departure airport, it turns out that your hand luggage is larger than the permitted limit, but does not exceed 10 kg and dimensions 55x40x25 cm, you can pay 4,000 ₽ (65 € for foreign flights) and take it with you to the cabin.

Or check it in as baggage and pay 3000 ₽ (50 € for foreign flights). Baggage checked in upon boarding is issued at the airport of arrival in the baggage claim area (with the exception of prams and wheelchairs).

The airline may refuse to transport a passenger's belongings in excess of the norm if there is not enough time to process payment before boarding. As a rule, the payment procedure takes up to 5 minutes.

Baggage

Baggage is placed in the luggage compartment of the aircraft. Passengers with Optimum and Premium fares are entitled to 1 piece of luggage weighing up to 20 kg and up to 203 cm in the sum of 3 dimensions. Business passengers can check in 2 pieces of luggage weighing up to 30 kg with the same dimensions.

Luggage for children. Regardless of the class of service, passengers under 2 years old with a ticket without a seat can take on board 1 piece of hand luggage measuring 40x30x20 cm and weighing up to 5 kg, as well as baby food, a cradle and a stroller (according to FAP standards).

Flying with different airlines

If you are flying with Utair and another airline with a transfer, then baggage and hand luggage allowances may vary.

Read about the other airline's regulations on their website and make sure that your luggage and carry-on baggage comply with them.

Excess and oversized baggage

For an additional fee, you can purchase the opportunity to carry hand luggage or baggage in excess of the allowance included in the fare. The cost varies depending on the moment of payment - before check-in, during check-in or upon boarding. It is more profitable to pay for excess baggage allowance in advance, on the website or in the Utair mobile application.

If there are several destinations on the ticket, additional baggage is paid separately for each.

Additional hand luggage. You can take on board additional hand luggage measuring 55x40x25 cm and weighing up to 10 kg.

When registering for routes on the territory of Khanty-Mansi Autonomous Okrug-Yugra, a paid piece of hand luggage weighing up to 10 kg with dimensions of 55×40×25 cm for the “Optimum” or “Minimum” tariffs is paid for each kg of actual weight according to the tariffs for excess baggage.

For flights from Moscow to Anadyr and from Anadyr to Moscow, excess baggage can only be purchased at the airport during check-in for the flight.

Up to 10 kg - 2000 ₽
Up to 20 kg - 3000 ₽

The cost of the second and following additional pieces of baggage is:

Up to 10 kg - 4000 ₽
Up to 20 kg - 6000 ₽

The first piece of excess baggage is a piece that is purchased in addition to the baggage allowance.

Excess baggage. To check in more luggage, you will need to pay extra.

For transfer flights the cost doubles.

Oversizing. If luggage is more than 203 cm in the sum of three dimensions, you will need to pay extra.

For transfer flights the cost doubles.

Excess weight. If your luggage is heavier acceptable standards, you will have to pay extra.

For transfer flights the cost doubles.

On intra-district routes through the territory of KHMAO-YUGRA, excess baggage is paid at a rate of 2% of the passenger fare per 1 kg.

Sport equipment

Passengers with Premium and Business fares can carry one set of sports equipment with a total weight of no more than 20 kg in their luggage free of charge.

Passengers with the “Minimum” and “Optimum” tariffs for the transportation of sports equipment need to pay an additional 3000 ₽ (or 50 € on international flights) for 1 set, with a total weight of no more than 20 kg, for each section of the route. At the Optimum fare, you can carry sports equipment for free instead of luggage. It is important that the equipment occupies 1 place with dimensions up to 203 cm in the sum of 3 dimensions and a weight of 20 kg.

Utair transports sports equipment with a surcharge on flights to Bukhara, Samarkand, Tashkent, Fergana and Dushanbe and back, regardless of the fare.

  • 1 case with 1 pair of skis and 1 pair of poles.
  • 1 case with 1 snowboard.
  • 1 piece of luggage with 1 pair of boots and 1 helmet.
  • 1 piece of luggage with equipment.
  • 1 piece of luggage with two hockey sticks.
  • 1 piece of luggage Nordic walking poles (1 pair).
  • 1 bicycle (or balance bike) in a case or box.
  • 1 scooter in a case or box.

An electric scooter or bicycle with a detachable battery with a capacity of up to 160 Wh (the battery is carried in hand luggage). A scooter or bicycle with a non-removable battery is transported with registration at the airport cargo terminal. A scooter or bicycle with a built-in (non-removable) lithium battery can be transported when it is registered as “dangerous goods” through the airport cargo terminal if it is technically possible to process, clear and transport it.

Accepted for transportation folded if there is packaging that prevents damage (cardboard box).

  • Surfing equipment - surfboard, binding, wetsuit, pair of boots, other accessories (two pieces with a total weight of up to 20 kg).
  • Diving equipment - buoyancy compensator, wetsuit, helmet, gloves (1 pair), boots (1 pair), fins 1 (pair), pressure gauge, regulator (octopus), mask with snorkel, 1 breathing cylinder, instruments and other additional accessories (two pieces with a total weight of up to 20 kg).

The cylinder must be empty and the valve must be open or removed so that it can be checked during baggage check-in at the airport.

The transportation of regeneration devices, cylinders with compressed gases and chemicals, and other devices/accessories that are classified as dangerous goods is excluded.

  • 1 case (container) with fishing equipment - 2 fishing rods and 1 set of tackle.

At the same time, this free carriage in excess of the established norm does not apply to accompanying equipment (sticks, boots, helmet, bindings, wetsuit, hockey equipment) transported without skis/snowboards/surfboards/sticks.

Additional baggage for Utair Status program participants

Cardholders of elite levels of the Utair Status loyalty program have privileges in baggage transportation.

  • Backpack/handbag/men's briefcase with items included. However, please note that the weight of the backpack should not exceed 5 kg, the dimensions of the sum of three dimensions should not exceed 80 cm.
  • One (!) sealed bag with purchases from Duty Free stores with dimensions not exceeding 115 cm in the sum of three dimensions
  • Outerwear
  • Suit in a suitcase
  • Bouquet of flowers
  • Device for carrying a child. These include: a cradle, restraint systems (devices) for children under two years of age, a folding stroller with dimensions of no more than 50x42x20cm when transporting a child, which can be safely placed in the aircraft cabin on a shelf above the passenger seat, or under the seat in front of the passenger armchairs. As a restraint device and if there is a separate paid seat for a child, a portable child seat certified for use in air transport, equipped with seat belts, can be carried on a passenger seat.
  • Baby food for feeding your baby during the flight
  • Crutches, canes, walkers, rollators, folding wheelchair, removable prosthetic limbs (arms, legs), by prior agreement, a portable oxygen concentrator, medical equipment for life support of a passenger in flight. These items must have dimensions that allow them to be safely placed in the aircraft cabin. A folding wheelchair is carried in the aircraft cabin if there is space for its safe placement, otherwise it is checked in as baggage without charging an additional fee.
  • Medicines, special dietary needs required during the flight.

Attention: scooters, skateboards and roller skates are not allowed for transportation in the aircraft cabin and are checked in only as checked baggage.

2. Baggage transportation

On Russia Airlines flights there are different rules and standards for baggage and hand luggage depending on the flight numbering.

Baggage allowance for flights numbered SU 6001-6999:

Attention: The norm and weight of free checked baggage must not exceed 158 cm in the sum of 3 dimensions. The norm and weight of free transportation of unchecked baggage in the aircraft cabin (carry-on baggage) should not exceed dimensions of 55 cm in length, 40 cm in width, 25 cm in height.

If you are traveling with a heavy or oversized luggage, the weight of one piece exceeds 32 kg, but not more than 50 kg, and/or the dimensions of one piece in the sum of three dimensions exceed 203 cm, then you must first coordinate its transportation with the airline no later than 36 hours before the flight departure by phone: 8 800 444-55-55 (the call is free).

Baggage allowance for flights numbered FV5501-5949:

On flights numbered FV5501-5949, the free baggage allowance must be checked with the tour operator. The overall free allowance for 1 piece of baggage is no more than 203 cm in the sum of three dimensions. For children under 2 years of age (without a separate seat), the checked baggage allowance is 10 kg.

Free carry-on luggage:

Economy— 1 piece up to 5 kg, no more than 55x40x20 cm

Business— 1 piece up to 10 kg, no more than 55x40x20 cm

Excess baggage allowance on flights FV5501-5949

Excess baggage – baggage whose weight exceeds the free baggage allowance, with the weight of each piece not exceeding 32 kg / size not exceeding 203 cm in the sum of 3 dimensions

  • Only for flights within the Russian Federation - 750 rubles/kg
  • Only for international flights from the Russian Federation and flights from foreign points in the Eurozone - 10 EUR/kg
  • For international flights from other foreign destinations - 12 USD/kg

Heavy luggage/sports equipment – ​​weight of one piece over 32 kg and no more than 50 kg. Baggage whose weight per piece exceeds 50 kg is not allowed for transportation.

  • Only for flights within the Russian Federation - 400 rubles/kg
  • Only for international flights from the Russian Federation and flights from foreign points in the Eurozone - 6 EUR/kg
  • For international flights from other foreign destinations - 8 USD/kg

3. Carrying hand luggage

Free carry-on luggage on flights SU 6001-6999 — 10 kg(Economy class), 15 kg(Business Class)

Free carry-on luggage on flights FV5501-5949 — 5 kg(Economy class), 10 kg(Business Class)

4. Transportation of sports equipment

In accordance with the established size and weight restrictions, one of the following items may be carried as one piece of hand luggage:

  • one tennis/squash racket, packed in a case;
  • badminton set consisting of two simple rackets and 3 feather shuttlecocks, packed in one case.

In case of transportation of the specified equipment as hand luggage, transportation of other hand luggage (in addition to items carried in excess of the established allowance without charging an additional fee) is not permitted.

The following equipment is regarded as 1 item and is included in the free baggage allowance:

  • Ski equipment - Case with 1 pair of skis and 1 pair of poles + 1 piece of luggage with 1 pair of boots. Or 1 case with 1 pair of water skis.
  • Snowboard equipment - 1 case with 1 snowboard + 1 piece of luggage with 1 pair of boots
  • Hockey equipment – ​​Case with equipment + case with 2 sticks
  • Bicycle - Bicycle prepared for transportation
  • Golf equipment - packed in one case
  • Fishing equipment (packed in 1 container or case) - 2 fishing rods + set of tackle
  • Sports equipment not included in the above list is regarded as 1 piece of baggage and is included in the free baggage allowance.

If the baggage by number of pieces, weight or the sum of three dimensions exceeds the free baggage allowance, then an additional payment for excess baggage will be charged according to the baggage tariff for paying for checked baggage in excess.

5. Transportation of musical instruments

On Russia Airlines flights, musical instruments are transported both in the luggage compartment and in the passenger cabin.

In the passenger compartment:

  • as hand luggage. A musical instrument checked into the cabin of an aircraft must comply with the weight restrictions established for hand luggage and have dimensions not exceeding 135 cm in the sum of three dimensions. It is allowed to transport one guitar whose dimensions in the sum of three dimensions exceed 135 cm, subject to prior agreement with the airline no later than 36 hours before the scheduled flight departure time*. The number of guitars accepted for transportation in the aircraft cabin is limited. In case of transportation of a musical instrument as hand luggage, transportation of other hand luggage (in addition to items carried in excess of the established allowance without charging an additional fee) is not permitted.
  • as luggage. Carriage of baggage in the passenger seat is allowed, while the tariff and taxes charged for the carriage of baggage are the same as when registering for the carriage of an adult passenger. The weight of the instrument carried in the passenger seat should not exceed 80 kg, dimensions should not exceed 135x50x30 cm.*

In the luggage compartment:

Transportation of musical instruments in the luggage compartment is carried out according to the general rules for the transportation of checked free and excess baggage.

When transported in the luggage compartment, the weight of the instrument should not exceed 50 kg and the dimensions should not exceed 203 cm in the sum of three dimensions.

6. Transportation of animals

If you decide to take your pet on a trip, be sure to notify the airline (to the dispatcher when booking or purchasing a ticket, or by phone)*

Transportation of animals is carried out only with the consent of the airline. Please note that there are restrictions on the number and types of animals transported.

Payment for transportation of animals

Transportation of animals/birds is not included in the free baggage allowance and is paid for as non-standard baggage. Payment for animals/birds transported in one container is made for each animal/bird separately.

Only guide dogs accompanying their owners on the flight are transported free of charge.

The following are not accepted for transportation as baggage (in the cabin and in the luggage compartment):

  • dogs belonging to brachycephalic breeds (with a shortened facial part of the skull - flattened muzzle), such as bulldog (English, French, American), pug, Pekingese, Shih Tzu, boxer, griffin (Belgian, Brussels), Boston terrier, Dogue de Bordeaux, Japanese Chin;
  • rodents (guinea pigs, rats, chinchillas, chipmunks, squirrels, gerbils, dormice, marmots, gophers, jerboas, etc.);
  • reptiles (turtles, iguanas, geckos, chameleons, snakes, lizards, frogs, etc.);
  • arthropods;
  • fish and fish seeding material, as well as other sea and river animals that require transportation in water;
  • animals and birds that are not domesticated;
  • sick and experimental animals;
  • animals whose weight together with the container exceeds 50 kg.

7. Transporting passengers in a stroller

Passengers in a wheelchair are accepted for transportation free of charge. A large wheelchair, powered by batteries and weighing over 32 kg, is transported by agreement with the airline no later than 36 hours before the scheduled departure time of the flight. Prior approval with the airline is required no later than 36 hours before the flight departure time.

In addition to a wheelchair, a special-purpose wheelchair is transported free of charge.

8. Transportation of small-sized personal mobility equipment powered by lithium batteries

Such means include:

  • unicycles,
  • Segways (mini Segways),
  • hoverboards,
  • hoverboards

Transportation of such equipment is possible only as checked baggage, provided that the small vehicle does not contain a lithium battery. A lithium battery removed from a vehicle is allowed to be carried in hand luggage, provided that the battery power does not exceed the established standard - 160 Wh (Wh, W/h)*.

A small-sized device with a built-in lithium battery can be transported when registered as “dangerous cargo” through the airport cargo terminal.

9. Rules for the transportation of portable electronic smoking devices

Devices of this type are carried by passengers in hand luggage or on their person, subject to the following conditions:

1) spare batteries must be individually protected to prevent short circuits (by being placed in the original sales packaging or by another method of insulating the terminals);

2) Each battery must not exceed the following parameters:

a) lithium metal batteries contain 2 g of lithium;

b) specific power of lithium ion batteries 100 Wh*;

3) charging devices and/or batteries on board the aircraft is prohibited

4) the use of devices on board the aircraft is prohibited

*1 Wh = 1 V x 1 Ah
1 Ah (Ah) = 1000 mAh (mAh)

10. Baggage search

Rossiya Airlines strives to avoid situations with late baggage delivery and does everything possible to return your items as quickly as possible. To do this, the airline uses the international automated baggage tracing system World Tracer, which allows you to track the movement of baggage left behind by passengers all over the world.

If your baggage has not arrived, you must immediately contact a baggage tracing officer before leaving the arrivals area to fill necessary documents. Upon arrival of your luggage at your destination airport, we will contact you and arrange its delivery.

Search lost luggage carried out within 21 days from the date of receipt of the application from the passenger. If the baggage is not found after 21 days, the passenger may submit a written claim to the carrier. The decision on monetary compensation and its amount is made based on the provisions contained in the Air Code of the Russian Federation, the Warsaw Convention and the airline's regulatory documents.

What can you take on a plane?

The aircraft has a certain carrying capacity, so baggage weight limits are limited. Carry-on luggage standards are also established in order to freely place things on luggage racks or under the seat. Otherwise, things may interfere with the evacuation of passengers.

Hand luggage is checked in simultaneously with the passenger's check-in for the flight. Check-in at any airport usually begins 2-3 hours before departure and ends 1 hour to 40 minutes before departure. You can find out for sure when check-in for your flight begins and ends at the representative office of the airline from which you purchased your ticket. To plan your trip more accurately, check out how to get to your departure airport on.

Hand luggage- these are things that you can take with you into the cabin. The weight limit for hand luggage is determined by the airline. The weight limit for hand luggage can vary from 5 to 10 kg. Hand luggage may not be included in the ticket fare - it may be charged.

Regardless of whether hand luggage is included in the fare or not, on flights Russian airlines You can take the following items with you into the aircraft cabin:

  • handbag or briefcase;
  • bouquet of flowers;
  • outerwear;
  • baby food for the child during the flight;
  • suit in a suitcase;
  • a cradle/folding stroller when transporting a child (use of the stroller is possible up to the aircraft ramp, then the stroller is transferred for transportation in the luggage and cargo compartment);
  • crutches, a folding wheelchair, having dimensions that allow them to be safely placed in the aircraft cabin on a shelf above the passenger seat or under the seat in front of the passenger seat (when transporting a passenger with limited mobility).

Pobeda Airlines allows the carriage of items from this list if their dimensions and hand luggage in total do not exceed the dimensions of 36x30x27 centimeters. If hand luggage exceeds the specified dimensions, it can be checked in as checked baggage for an additional fee.

The bag that you take with you into the cabin (carry-on luggage) should not contain knives, scissors (even manicure scissors), medications (except for vital drugs), inhalers, aerosols, cosmetics(creams, gels).

Baggage allowance

Baggage- these are the things you check in when checking in for your flight. They will fly in the luggage compartment. Airlines have different weight and number of pieces of luggage. Some airlines have fares where baggage is not included in the ticket price and is paid separately as additional service. These data are indicated in the fare rules of the air ticket. Also, when purchasing an air ticket on Tutu.ru, you can install a filter and select either only tickets with allowed luggage, or without luggage.

If the baggage allowance established by the airline is exceeded, for example, baggage weighs 30 kg with a limit of 23 kg, then such baggage is considered excess baggage and you will need to pay extra for it. There are tariffs that limit luggage not only by weight, but also by space - that is, one person can carry one bag or suitcase for free. If your luggage meets the weight limit but is packed in two bags, you will have to pay for an additional piece of luggage.

Payment rules are set by the airline; most often, you can pay for luggage or hand luggage online on the airline’s website or by calling its contact center, as well as at the airport.

Baby on a plane

A baby on an airplane is also a passenger, so some airlines allow you to carry 10 kg of baggage with him free of charge. All baby bassinets or car seats of any size when transporting a child under 2 years of age, as well as strollers when transporting a child under 11 years of age (inclusive) are carried free of charge in addition to the standard baggage allowance or in addition to hand luggage. The folding stroller can be checked in as luggage.

Carriage of sports equipment

If you are flying with sports equipment (skis, snowboard, surfboard, bicycle), then you must inform the airline about this. Check the conditions for transporting sports equipment on your airline's website. Call or write to representatives of the airline you plan to fly with. When booking an air ticket on our website, we can request for you the service of transporting sports equipment (skiing equipment, golf equipment, surfing, diving, paragliding, bicycle).

This service must be ordered more than 72 hours before flight departure:

  • by calling us at 8-495-587-43-05 (be prepared to provide your reservation, order number or phone number specified when placing your order);
  • sending a letter by email [email protected] or a website indicating the reservation number, order number or phone number specified when placing the order.

It is also necessary to indicate the passenger for whom the service is needed, dimensions length*width*height and total weight equipment.

The airline will need 24 hours to respond. We will definitely inform you about confirmation or refusal of this service.

The most common rules for baggage and hand luggage in Russian airlines

Victory

Ural Airlines

The total size of the items on the list and hand luggage must be no more than 36x30x27 cm.

Hand luggage

Free 1 piece with dimensions up to 36x30x27 cm (including items from the list).

“Economy basic” - free 1 piece up to 10 kg with dimensions up to 55x40x20.

“Economy Flexible” - free 1 piece up to 10 kg with dimensions up to 55x40x20.

“Business Basic” - free 1 piece up to 15 kg with dimensions up to 55x40x20.

“Business flexible” - free 1 piece up to 15 kg with dimensions up to 55x40x20.

“Minimum” - free 1 piece weighing no more than 5 kg with dimensions up to 40x30x20 cm.

“Optimum” - free 1 piece weighing no more than 5 kg with dimensions up to 40x30x20 cm.

“Premium” - free 1 piece weighing 5 kg with dimensions up to 40x30x20 cm and 1 piece weighing no more than 10 kg with dimensions up to 55x40x22 cm.

“Business” - free 1 piece weighing 5 kg with dimensions up to 40x30x20 cm and 1 piece weighing no more than 10 kg with dimensions up to 55x40x22 cm.

“Promo” - free 1 piece weighing up to 5 kg with dimensions no more than 55x40x20.

“Economy” - free 1 piece weighing up to 5 kg with dimensions no more than 55x40x20.

“Premium Economy” - free 1 piece weighing up to 5 kg with dimensions no more than 55x40x20.

“Business” - free 2 pieces with a total weight of up to 15 kg with dimensions no more than 55x40x20.

“Business Light” - free 2 pieces with a total weight of up to 15 kg with dimensions no more than 55x40x20.

"Economy Basic" - for a fee.

“Economy Flexible”, “Business Basic” - free 1 piece up to 23 kg not exceeding 203 cm in three dimensions.

“Business Flexible” - free 2 pieces up to 32 kg each.

"Minimum" - paid.

“Optimum” - 1 place up to 20 kg, no more than 203 cm in three dimensions.

“Premium” - 1 place up to 20 kg, no more than 203 cm in three dimensions.

“Business” - 2 pieces up to 30 kg, no more than 203 cm in three dimensions.

“Promo” - 1 piece of luggage up to 10 kg free of charge.

“Economy”, “Premium Economy” - free 1 piece up to 23 kg.

“Business Light” - free 1 piece up to 32 kg.

“Business” - 2 pieces of 32 kg each for free.

Choosing a seat on the plane

Paid in the Economy Basic tariff

Paid in the “Minimum” and “Optimum” tariffs, free in other tariffs

Paid in “Promo” and “Economy” tariffs, free in other tariffs

Aeroflot baggage and hand luggage rules

1. For some destinations, special application rules may apply, and the availability of services may differ.

2. Allowed only at the check-in counter with an additional payment depending on the destination; exceptions may apply for certain destinations.

3. For Economy Promo, changes are permitted only up to the departure time of the flight indicated on the issued ticket, subject to availability of seats at the paid fare with a charge.

For Economy Budget, changes are permitted until the departure time of the flight indicated on the issued ticket, subject to availability of seats at the paid fare with a charge. Changes after the flight departure time indicated on the issued ticket are not permitted.

For Economy Optimum and Comfort Optimum, changes are permitted until the departure time of the flight indicated on the issued ticket, subject to availability of seats at the paid fare with a fee.
Making changes after the departure time of the flight indicated in the issued ticket is not permitted, except for transportation:
— from points in the Near and Middle East to points in the Russian Federation/Europe/BZ, subject to availability of seats at the paid rate with a charge of 85 USD;
- from US points, subject to notification of refusal of carriage before the departure time of the flight indicated in the issued ticket, subject to availability of seats at the paid fare with a charge of 40 USD.

For Business Optimum, changes are allowed before and after the flight departure time indicated on the issued ticket, subject to availability of seats at the paid fare with a fee:


4. For Economy Promo and Economy Budget - refund of the carriage fee is not allowed, except for transportation from points in the Republic of Korea, upon notification of refusal of transportation before the end of the established check-in time for the flight indicated on the ticket, with a fee of 40 USD withheld.

For Economy Optimum and Comfort Optimum, a refund of the carriage fee is allowed upon notification of refusal of carriage before the end of the established check-in time for passengers for the flight indicated on the ticket with the fee being withheld. Refund of the carriage fee upon notification of refusal of carriage after the end of the established check-in time of passengers for the flight indicated on the ticket is not permitted, except for transportation from points of the Near and Middle East to points of the Russian Federation/Europe/BZ, with a fee of 85 USD withheld.

For Business Optimum, a refund of the carriage fee is allowed upon notification of refusal of carriage before and after the end of the established check-in time for passengers for the flight indicated on the ticket, with the fee being withheld:
— 2300 rub. for transportation within the Russian Federation;
— 35 EUR/40 USD for international transportation, except for transportation from points in Japan;
— 4500 JPY for transportation from points in Japan.
BZ countries: Azerbaijan, Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan, Turkmenistan, Ukraine, Georgia.

5. For Economy Promo and Economy Budget, the service is not provided, with the exception of participants in airline loyalty programs - members of the SkyTeam alliance at the Elite and Elite Plus levels (Silver, Gold, Platinum).

For Economy Optimum and Economy Premium passengers, in addition to participants in the loyalty programs of airlines that are members of the SkyTeam alliance of the Elite and Elite Plus levels (Silver, Gold, Platinum), the service is provided only after issuing an air ticket by selecting seats through the online service (check reservation).

6. For Economy Optimum, Comfort Optimum and Business Optimum, it is allowed for a transfer duration of up to 72 hours; for a transfer duration of more than 72 hours, it is not allowed. For Economy Premium, Comfort Premium and Business Premium, it is allowed regardless of the duration of the transfer.

7. Allowed only within the same fare group by additional payment of the difference between the paid fare and the fare of another class of service.

8. At the check-in counter it is provided for one segment at the departure point. Advance upgrades are provided in advance for both one-way and round-trip transportation. The service is provided using miles from the Aeroflot Bonus program.

9. Check-in and baggage check-in for Comfort class passengers is carried out at a specially designated check-in counter (in the Economy class area) or at a counter (in the SkyPriority area).